Shift Lead (Valet Attendant)
Beacon Hill Hospitality•Fall River, MA
•$19 - $20•Onsite
About The Position
At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. As a working Lead, the Lead Valet Attendant is responsible for providing kind and empathetic service to all patients and visitors -- greeting with a warm welcome, assisting them out of their vehicles, safely parking and retrieving their vehicle and sending them on their way with a fond farewell. They are also charged with leading and motivating other Beacon Hill Team members to complete their job duties and ensure a smooth operation.
Requirements
- Possesses exceptional customer service skills
- Must have and maintain a valid drivers license and clean driving record
- Ability to drive a manual transmission strongly preferred
- Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors
- Is an exceptional leader and motivator
- Ability to proactively solve problems, but also knows when to ask for help
- Ability to read, understand, and communicate effectively both verbally and on paper
- For insurance purposes, must be at least 18 years of age and a clean motor vehicle record
Nice To Haves
- Ability to drive a manual transmission strongly preferred
- At least three years related experience strongly preferred
Responsibilities
- Open vehicle doors, greet guests, providing a warm welcome to each and every patient or visitor
- Issue valet tickets
- Promptly and safely park and retrieve cars
- Assists with hiring and training of new staff in accordance with account specific procedures and company policies
- Motivates, leads, coaches and evaluates staff to perform as a team
- Sets direction for the team and serves as an exemplary role model
- Enforces company policy and procedures
- Communicates with staff regularly, updating them on policy changes, new programs, operational changes, etc.
- Handles customer inquires and complaints
- Find moments to go above and beyond by anticipating patient and visitor's needs
- Ensure the safe flow of traffic in the driveway/circle - directing traffic as needed
- Assist with wayfinding
- Ensure work environment is clean, safe and uncluttered
- Performs other related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
