Shift Lead (Valet Attendant)
About The Position
Hospital Valet Attendant At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. As a working Lead, the Lead Valet Attendant is responsible for providing kind and empathetic service to all patients and visitors -- greeting with a warm welcome, assisting them out of their vehicles, safely parking and retrieving their vehicle and sending them on their way with a fond farewell. They are also charged with leading and motivating other Beacon Hill Team members to complete their job duties and ensure a smooth operation.
Requirements
- Possesses exceptional customer service skills
- Must have and maintain a valid drivers license and clean driving record
- Ability to drive a manual transmission strongly preferred
- Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors
- Is an exceptional leader and motivator
- Ability to proactively solve problems, but also knows when to ask for help
- Ability to read, understand, and communicate effectively both verbally and on paper
- For insurance purposes, must be at least 18 years of age and a clean motor vehicle record
Nice To Haves
- At least three years related experience strongly preferred
Responsibilities
- Open vehicle doors, greet guests, providing a warm welcome to each and every patient or visitor
- Issue valet tickets
- Promptly and safely park and retrieve cars
- Assists with hiring and training of new staff in accordance with account specific procedures and company policies
- Motivates, leads, coaches and evaluates staff to perform as a team
- Sets direction for the team and serves as an exemplary role model
- Enforces company policy and procedures
- Communicates with staff regularly, updating them on policy changes, new programs, operational changes, etc.
- Handles customer inquires and complaints
- Find moments to go above and beyond by anticipating patient and visitor's needs
- Ensure the safe flow of traffic in the driveway/circle - directing traffic as needed
- Assist with wayfinding
- Ensure work environment is clean, safe and uncluttered
- Performs other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
