Shift Lead Supervisor-in-training - Lima Eastgate

Goodwill Easterseals Miami Valley•Lima, OH

About The Position

The Shift Lead Supervisor-in-training trains in supervising store operations in preparation for a direct supervisor role. Training includes loading and unloading trailers, processing textiles and wares, quality control, rotation, and sales and operations. The position also continues to perform retail sales functions and select and price donated goods and textiles for sale according to the Retail Procedures Manual. The role assists the store manager with donated-goods processing and sales, banking and reporting, and training and supervision of employees and volunteers as needed. It performs customer service, cash-register, merchandising, stocking, inventory, shipping and receiving, housekeeping, pricing, and resale-preparation duties. The position may use powered equipment, test electrical appliances, and disinfect upholstered goods using Steri-Fab. It may be necessary to drive on company business; the employee must provide their own transportation and adequate liability insurance. In the absence of the store manager, Assistant Manager, or Supervisor, the position directly supervises employees and volunteers. Supervisory duties include training, planning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and resolving problems. The role requires a flexible schedule to meet store needs, including covering absent employees’ shifts, and regular lifting and/or moving of items up to 50 pounds. The employee must follow agency policies, procedures, safety standards, and applicable regulatory standards.

Requirements

High school diploma or general education degree (GED).
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to pass a criminal background check and random drug screens.
Knowledge of cash-register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display, and adjust to various learning styles.
Ability to provide friendly and professional customer service.
Ability to perform housekeeping duties, including vacuuming and cleaning restrooms; some duties require working outside in the elements.
Ability to safely and efficiently load and unload trailers; powered equipment may be used.
Willingness and ability to work as a team member and independently.
Ability to work a flexible schedule based on store needs.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to provide own transportation and adequate liability insurance, as company-business driving may be necessary.
Ability to meet the physical demands of the role, including standing, walking, handling objects and controls, reaching, talking, and hearing; occasional climbing or balancing, stooping, kneeling, crouching, crawling, tasting, or smelling; and specified vision abilities.
Ability to work occasionally outdoors in weather conditions and with occasional exposure to electrical-shock risk.

Nice To Haves

Management experience is preferred but not required.

Responsibilities

Train in supervising store operations, including trailer loading and unloading, textile and ware processing, quality control, rotation, sales, and operations.
Assist the store manager with donated-goods processing and sales to achieve revenue-budget and expense-to-revenue goals.
Train in banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise employees and volunteers in procedures as needed, and directly supervise them when the store manager, Assistant Manager, or Supervisor is absent.
Provide friendly, professional customer service, including greeting customers, selling, and answering telephone calls.
Work a flexible schedule to meet store needs, including covering shifts for absent employees.
Operate the cash register and properly handle cash, checks, credit-card transactions, and merchandise returns.
Follow the Retail dress code and set a professional example for employees.
Perform housekeeping duties, including vacuuming and cleaning restrooms, and maintain the store according to housekeeping, safety, and security policies.
Perform stocking, display, inventory, and assigned merchandise-ordering duties, including processing requests to transportation.
Inspect textiles, furniture, appliances, household wares, novelty items, books, toys, decorations, and sporting goods for saleability and compliance with quality standards.
Sort and hang garments, place them on appropriate racks, and keep the pulling system up to date.
Safely and efficiently load and unload trailers as part of shipping and receiving; powered equipment may be used.
Test electrical appliances for safe operation.
Assist the store manager with equal-opportunity employment efforts and take action to prevent employee harassment.
Accurately complete assigned reports, including donation counts, readings, daily business statements, deposits, and cash-drawer reports.
Price merchandise according to prescribed criteria and prepare textiles and goods for resale.
Disinfect upholstered materials using Steri-Fab.
Provide personal transportation and adequate liability insurance for any necessary company-business driving.
Comply with agency policies, procedures, and safety standards and maintain work areas to meet CARF, Department of Labor, and other regulatory standards.
Perform other duties as assigned and maintain an enthusiastic, helpful attitude.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.