SUPERVISOR IN TRAINING
About The Position
The Supervisor in Training learns supervisory and store-management duties by shadowing management and supervisory staff. The role develops skills in coaching and guiding staff, emotional intelligence, and workplace competencies such as integrity, dependability, teamwork, accountability, innovation, critical thinking, and adaptability. The position helps direct store personnel engaged in collecting, sorting, producing, and selling merchandise while promoting Goodwill’s Mission, Vision, and Values and following organizational policies and safety procedures. The trainee assists management with day-to-day store operations, including donation collection and processing, production and sales work, inventories, cash reconciliation, operating records, and transaction reporting. The role learns to train and supervise employees, plan and assign work, prepare schedules, maintain supplies, support customer and donor service, and follow opening and closing procedures. A management team member must be on site; a Supervisor in Training cannot serve as manager on duty. The position requires availability during store hours, including weekends, evenings, and some holidays. Work takes place in an office, production area, store showroom, and surrounding grounds, and may involve a hectic, fast-paced environment with short deadlines and occasional unusual or critical situations.
Requirements
- Must be at least 18 years of age.
- Demonstrated leadership skills and capabilities.
- High level of integrity and business ethics.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to function independently and as part of a team.
- Must meet company qualitative and quantitative performance standards and attendance expectations.
- Must have no criminal conviction record indicating a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
- Must provide proof of identification and eligibility to work in the United States.
- Must pass a criminal background check and pre-employment drug screening.
- Strong English-language interpersonal skills for working with customers and employees.
- Basic math skills.
- Ability to perform essential job functions with or without reasonable accommodation.
- CPR certification or ability to become CPR certified.
- Must be available during store hours, including weekends, evenings, and some holidays.
Responsibilities
- Shadow management and supervisory staff and learn to coach, guide, train, and supervise store employees.
- Assist management with day-to-day store operations, including donation collection, sorting, production, sales, inventories, cash reconciliation, operating records, and transaction reporting.
- Assist in directing store personnel and ensure sales transactions are accurately rung up and reported and donated goods are appropriately tracked and processed.
- Handle customer and donor complaints in consultation with a leadership mentor or manager until trained to handle them independently.
- Answer customer questions about merchandise location, price, and use.
- Learn and assist with cash register operations, including totaling purchases, accepting payment, making change, and bagging merchandise.
- Assist management in training employees and planning, assigning, and directing work.
- Coordinate with production leads and maintain adequate supplies for store needs; order or requisition merchandise as assigned.
- Learn to prepare work schedules, assign duties, and provide clear direction and adequate supervision.
- Support high standards of customer and donor service.
- Learn and perform opening and closing procedures as assigned; may act as an internal key holder under management supervision.
- Ensure employee compliance with security, sales, recordkeeping, organizational policies, procedures, and work rules.
- Help maintain safe working conditions, train employees in safe task performance, promote safety standards, and practice and teach safe lifting techniques.
- Maintain production areas to support efficient operations.
- Conduct individual and group training sessions with other management staff.
- Promote open communication at all levels in the store.
- Promote Goodwill’s Mission, Vision, and Values and comply with company policies, CARF standards, and safety and security regulations.
- Provide exceptional customer service to customers, donors, and employees, and follow customer service guidelines.
- Meet assigned goals and performance standards, maintain attendance expectations, and report to scheduled work on time.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
