Shift Lead Supervisor-in-training - Lima Eastgate

Goodwill Easterseals Miami Valley•Lima, OH

About The Position

The Shift Lead Supervisor-in-training learns to supervise store operations in preparation for a direct supervisor role. Areas of training include loading and unloading trailers, processing textiles and wares, quality control, rotation, and sales and operations. The role also continues to perform retail sales duties, select and price donated goods and textiles for sale, and assist with store operations as needed. The position supports the store manager in processing donated goods and sales to meet revenue and expense-to-revenue goals, banking and reconciliation, employee and volunteer training, customer service, cash register operations, stocking, inventory, merchandise ordering, shipping and receiving, and store cleanliness and safety. In the absence of the store manager, assistant manager, or supervisor, the role directly supervises employees and volunteers. The employee must provide their own transportation and adequate liability insurance, as driving on company business may be necessary.

Requirements

High school diploma or GED.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to pass a criminal background check and random drug screens.
Knowledge of cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to adjust to various learning styles.
Ability to provide friendly and professional customer service.
Ability to perform housekeeping duties, including vacuuming and cleaning restrooms, sometimes outdoors in the elements.
Ability to load and unload trailers safely and efficiently, potentially using powered equipment.
Willingness and ability to work as a team member and independently.
Ability to embrace the agency’s empowerment and continuous-improvement culture.
Ability to offer suggestions and make decisions that positively affect the store and support business growth.
Ability to meet the physical demands of the job, including standing and walking regularly; using hands to handle objects, tools, or controls; reaching; talking and hearing; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling; and lifting or moving up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Provide own transportation and adequate liability insurance, as driving on company business may be necessary.

Nice To Haves

Management experience is preferred but not required.

Responsibilities

Train to assist the store manager with processing donated goods and sales to achieve revenue budgets and expense-to-revenue goals.
Train in banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise employees and volunteers in procedures as needed; directly supervise them when the store manager, assistant manager, or supervisor is absent.
Provide friendly, professional customer service, including greeting customers, selling, and answering telephone calls.
Work a flexible schedule to meet store needs, including covering shifts for absent employees.
Operate the cash register and properly handle cash, checks, credit card transactions, and merchandise returns.
Follow the Retail dress code and set a professional example for employees.
Perform housekeeping duties, including vacuuming and cleaning restrooms, and maintain the store according to company housekeeping, safety, and security policies.
Perform stocking, display, inventory, and assigned merchandise-ordering duties, including processing requests to transportation.
Inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations, and sporting goods for saleability and compliance with quality-control standards.
Sort and hang garments, place them on appropriate racks, and keep the pulling system up to date.
Load and unload trailers safely and efficiently, potentially using powered equipment.
Test electrical appliances to determine whether they operate safely.
Assist the store manager with equal opportunity employment efforts and take action to prevent employee harassment.
Complete assigned reports accurately, including donation counts, readings, Daily Business Statements, deposits, and cash drawer reports.
Price merchandise according to prescribed criteria and prepare textiles and goods for resale.
Disinfect upholstered materials using Steri-Fab.
Maintain the ability to regularly lift and/or move up to 50 pounds.
Perform other duties assigned by the manager, assistant, or supervisor while maintaining an enthusiastic and helpful attitude.
Comply with Agency policies, procedures, and safety standards, and maintain work areas to meet CARF, Department of Labor, and other regulatory standards.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training employees, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Perform housekeeping duties that may require working outside in the elements.
Provide personal transportation and adequate liability insurance, as driving on company business may be necessary.