Shift Lead, Restaurant - HRC Atlantic City

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

1d•Onsite

About The Position

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service Greets employees as they begin their shift to promote a positive work environment. Continuously provides employees with verbal recognition, direction, and support. Motivate employees daily by having a positive attitude and having an open line of communication. Communicates with employees to keep them informed or restaurant, regional, and corporate procedures. Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen. Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards Monitors/coaches employees on performance, compliance with procedures and workload Ensure employees follow safety, sanitation and security procedures. Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance. Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends. Present a professional image to employees, guests, clients, owners and investors. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet. Possess a self-motivated approach to their own personal and professional This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

2+ years in a Supervisory role with high volume exposure in a casual-themed, full-service restaurant.
Strong knowledge of food handling.
Fluency in English required.

Nice To Haves

Bartending experience preferred.
Background in training is a plus.
Ability to learn and bring "out of the box" ideas to their team.
Genuine enthusiasm and aptitude for serving people.
Excellent verbal and written communication skills.
High level of business acumen and common sense.
Strong problem-solving skills through ability to diagnose and implement solutions.
Strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively pitch and present information in one-on-one and group situations.
Multiple language abilities a plus.

Responsibilities

Assist bartenders, servers, hosts and bussers with day-to-day operations.
Ensure guest satisfaction.
Contribute to sales growth.
Ensure all standards and legal obligations are followed.
Support cafe senior leadership in upholding brand standards and core values.
Meet or exceed Hard Rock business objectives.
Serve as a mentor and coach to develop hourly staff members.
Greet employees as they begin their shift to promote a positive work environment.
Provide employees with verbal recognition, direction, and support.
Motivate employees daily by having a positive attitude and open communication.
Communicate with employees to keep them informed of restaurant, regional, and corporate procedures.
Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to needs.
Train and empower employees to exercise good judgment in making decisions regarding guest service satisfaction.
Monitor and coach employees on performance, compliance with procedures, and workload.
Ensure employees follow safety, sanitation, and security procedures.
Listen to comments, criticisms, and feedback from customers, employees, and managers.
Create and modify the weekly work schedule.
Present a professional image to employees, guests, clients, owners, and investors.
Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet.
Lead by example and run shifts tied into core mottos and values.
Help ensure food and beverage specifications, quality, and recipe inherence are up to HR standards.
Help maintain proper managing coverage in all aspects of FOH operations.