Restaurant Shift Lead

The Atlas Hotel•Regina, SK

1d•CA$16 - CA$17•Onsite

About The Position

We are seeking a fun and energetic Shift Lead to join our Food & Beverage crew. This role involves assisting in overseeing the DISH Restaurant and Room Service operations, and elevating our food & beverage experiences. The Shift Lead will provide hands-on support with serving, food running, and guest service, ensure smooth shift execution and team coordination, and step in to support room service when necessary. This position also serves as an alternate mentor for new trainees and addresses escalated service recovery situations. The goal is to support the team in maintaining service standards, cleanliness, and an exceptional guest experience throughout the shift.

Requirements

Minimum 2 years of experience in the Food & Beverage industry.
Strong hands-on approach and willingness to work shoulder-to-shoulder with the team.
Proficient in using Point of Sale (POS) systems.
Excellent interpersonal skills and a passion for engaging with the public.
Ability to resolve customer issues with professionalism and empathy.
Flexibility to primarily work evening shifts, including weekends, while being adaptable to daytime shifts as needed.
You have a Serve It Right Certificate or are willing to obtain it.

Responsibilities

Lead floor operations for DISH, providing hands-on support with serving, food running, and guest service while ensuring smooth shift execution and team coordination.
Step in to support room service when necessary.
Serve as the alternate mentor to assess new trainees through floor shadowing and skills evaluations.
Address escalated service recovery situations promptly during shifts.
Support the team in maintaining service standards, cleanliness, and an exceptional guest experience throughout the shift.