Shift Lead Residential Care Specialist

Thompson Child & Family Focus•Matthews, NC

7h•Onsite

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring, and Integrity. This role involves supporting the organization and delegation of day-to-day shift tasks, training new staff, communicating shift updates, and acting as a point person for shift-related communication. The ideal candidate will be proficient, punctual, open to feedback, contribute to a positive team culture, deliver excellent customer service, and conduct themselves with high ethical standards and emotional intelligence. They will represent the organization internally and externally, provide vigilant supervision of clients, engage youth in program activities, ensure the physical environment is clean and safe, and maintain documentation quality. The position requires working either 1st Shift (7am-7pm) or 2nd Shift (7pm-7am) on a rotating weekly schedule.

Requirements

Must have valid Driver’s License.
Must meet any credentialing standards as required of the job.
BA/BS Degree in the Human Services field strongly preferred and minimum of one year relevant experience working with youth or High School diploma/GED and two years' relevant experience working with youth will be considered in lieu of BA/BS degree.
Proficient in Microsoft Office Suite application software.
Excellent communication skills and a passion for working with youth.
Must pass a Therapeutic Crisis Intervention (TCI) training and demonstrate proper physical Therapeutic techniques and holds.

Nice To Haves

Passion for working with youth & developing other team members
Enjoy knowing you’re making an IMPACT on the lives of others
EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you

Responsibilities

Support the organization and delegation of day-to-day shift tasks in accordance with established procedures.
Support training of new staff by modeling expectations, routines, and program practices.
Communicate shift updates, programmatic needs, and operational concerns to the Residential Coach.
Act as the designated point person for shift-related communication, supporting consistent communication of meetings, updates, and program expectations.
Display individual proficiency and effectiveness in the role.
Be punctual, arrive on time, and prepared.
Learn, utilize, and model the organization’s systems, processes and procedures.
Display a high degree of being open to coaching/feedback regarding performance and areas of improvement.
Contribute to a positive team culture through your actions, attitude, and communication.
Consistently deliver excellent customer service to your clients/customers.
Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day-to-day work with customers, peers, and leadership.
Represent the organization internally and externally through your communication and conduct.
Provide vigilant supervision and monitoring of every client in your care, ensuring that the milieu is always in ratio and every child is safe.
Engage youth in the program schedule and activities throughout the day that contribute to an active, engaging, learning environment.
Ensure the physical milieus you are in remain clean, safe, and cared for by adhering to regular cleaning and sanitation expectations.
Ensure all documentation meets internal and external quality and regulatory standards.

Benefits

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth