Shift Lead, Licensed Cosmetologist

Madison Reed•Chula Vista, CA

3d•$45 - $47

About The Position

The Shift Lead at Madison Reed’s Hair Color Bar is an aspiring business leader responsible for ensuring an excellent guest experience from arrival through departure. This includes managing the appointment schedule, communicating with guests, and ensuring the team delivers quality services. The Shift Lead supports the Manager’s initiatives and operational best practices, seeks diverse perspectives from the team, contributes to business growth through positive community relationships, and promotes Madison Reed’s products, services, and values. As a keyholder, the Shift Lead serves as manager-on-duty when the Manager is absent and develops business acumen and team-management skills in preparation for a future Manager role. This full-time position reports to the Manager and requires availability on weekends, holidays, and other peak times based on business needs. Compensation includes base hourly pay, commissions, and tips; potential earnings for the location range from $45 to $47 per hour. Actual compensation depends on factors including Hair Color Bar performance, tenure, and time behind the chair.

Requirements

Active cosmetology license in the state where applying.
At least 1 year of experience as a colorist behind the chair in a salon environment.
At least 1 year of leadership experience in a customer-facing environment.
Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
Comfort operating point-of-sale systems.
Fluency in English.

Responsibilities

Demonstrate and continue developing leadership skills to provide a top-tier employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
Lead by example in sales and service behaviors in guest interactions and communications, including resolving guest service issues.
Support business operations as needed, including front-of-house and back-of-house operations, following company standard operating procedures, and assisting guests with retail orders.
Provide consultations and all menu services, including shampooing and conditioning, blow-drying, flat ironing, curling, and chemical services.
Step in as manager-on-duty and foster a positive, collaborative approach by valuing team members’ ideas and providing ongoing coaching and feedback.
Contribute to monthly sales goals and key performance indicators, including retail sales, services, and memberships.
Ensure the Hair Color Bar meets company standards for merchandising, inventory, and company asset security.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to support strong team culture, guest satisfaction, and Hair Color Bar performance, aligning individual talents and abilities with relevant responsibilities.
Participate in ongoing training and stay current on Madison Reed products and service offerings.
Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and training as needed by the Manager.