Shift Lead, Licensed Cosmetologist

Madison Reed • Westport, CT

1d • $42 - $44

About The Position

Shift Leads at Madison Reed’s Hair Color Bar ensure an excellent guest experience from arrival to departure by managing the appointment schedule, communicating with guests, and overseeing service quality. They support the Manager’s initiatives and operational best practices, collaborate with their team, build positive community relationships, and promote Madison Reed’s products, services, and values. As keyholders, Shift Leads serve as manager-on-duty when the Manager is absent and develop business and team-management skills in preparation for a future Manager role.

This full-time position reports to the Manager and requires availability on weekends, holidays, and other peak times based on business needs. Compensation consists of base hourly pay, commissions, and tips. Potential earnings at this location range from $42 to $44 per hour; actual compensation depends on factors including Hair Color Bar performance, tenure, and time behind the chair.

Requirements

• Active cosmetology license in the state where applying.
• At least 1 year of experience as a colorist behind the chair in a salon environment.
• At least 1 year of leadership experience in a customer-facing environment.
• Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
• Comfort operating point-of-sale systems.
• Fluency in English.

Responsibilities

• Demonstrate and develop leadership skills to provide an excellent employee and guest experience aligned with the company’s values.
• Lead by example in sales and service interactions, including resolving guest service issues.
• Support front-of-house and back-of-house operations, follow company procedures, and assist guests with retail orders.
• Provide consultations and menu services, including shampooing, conditioning, styling, and chemical services.
• Serve as manager-on-duty when needed, promoting a positive, collaborative approach and providing coaching and feedback.
• Contribute to monthly sales goals and key performance indicators, including retail sales, services, and memberships.
• Ensure the Hair Color Bar meets company standards for merchandising, inventory, and asset security.
• Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
• Coach and develop team members to support team culture, guest satisfaction, and business performance.
• Participate in ongoing training and stay current on products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and team training as needed by the Manager.

Benefits

• Medical, dental, vision, and flexible spending account (full-time only).
• Employee Assistance Program (full-time and part-time).
• Pre-tax commuter benefits for parking and transit (full-time only).
• Life and AD&D insurance (full-time only).
• Short- and long-term disability insurance (full-time only).
• Accident insurance (full-time only).
• Critical illness and hospital insurance (full-time only).
• Hospital indemnity insurance (full-time only).
• Parental leave (full-time only; dependent on tenure and position).
• Team member discount through Working Advantage (full-time and part-time).
• Pet insurance (full-time and part-time).
• One Medical membership (full-time and part-time).
• College Tuition Benefit (full-time and part-time).
• 401(k) plans (full-time and part-time).
• Paid vacation time (full-time only).
• Paid holidays (full-time and part-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed