Shift Lead, Licensed Cosmetologist

Madison Reed•Westport, CT

About The Position

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure an excellent guest experience from arrival to departure. They work through the appointment schedule, communicate with guests, and ensure the quality of every service delivered by the team. The Shift Lead supports the Manager’s initiatives while following operational best practices and guidelines, collaborates with the team to solicit diverse perspectives, builds business through positive community relationships, and promotes Madison Reed’s products, services, and values. As a keyholder, the Shift Lead serves as manager-on-duty when the Manager is absent and develops business acumen and team-management skills in preparation for a future Manager role. This is a full-time position reporting to the Manager. Availability on weekends, holidays, and other peak times based on business needs is required. Compensation consists of base hourly pay, commissions, and tips. Potential earnings for this location range from $42 to $44 per hour; actual compensation depends on factors including Hair Color Bar performance, tenure, and time behind the chair.

Requirements

Active cosmetology license in the state where applying.
At least 1 year of experience as a colorist behind the chair in a salon environment.
At least 1 year of leadership experience in a customer-facing environment.
Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
Comfort operating point-of-sale systems.
Fluency in English.
Availability on weekends, holidays, and other peak times based on business needs.

Responsibilities

Demonstrate and continue to develop leadership skills to provide a top-tier employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
Lead by example by exhibiting sales and service behaviors in guest interactions and communications, including resolving guest-service issues.
Support business operations as needed, including front-of-house and back-of-house operations, following company standard operating procedures, and assisting guests with retail orders.
Provide consultations and all menu services, including shampooing and conditioning, styling such as blow drying, flat ironing, and curling, and chemical services.
Step in as manager-on-duty and foster a positive, collaborative approach that values team members’ ideas and insights through ongoing coaching and feedback.
Contribute to monthly sales goals and key performance indicators, including retail sales, services, and memberships.
Ensure the Hair Color Bar meets company standards for merchandising, inventory, and company-asset security.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to support team culture, guest satisfaction, and Hair Color Bar performance, aligning individuals’ talents and abilities with relevant responsibilities.
Participate in ongoing training and stay current on Madison Reed products and services.
Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and team-member training as needed by the Manager.