Shift Lead / Key Holder

The Chestnut Land Company • Toledo, OH

3d • Onsite

About The Position

As a Shift Lead / Key Holder at Auntie Anne’s, you direct day-to-day restaurant operations when the General Manager and Assistant Manager are absent. You help ensure the team maintains high standards of food quality, guest service, cleanliness, and workplace safety. The role also includes opening and closing the store, supporting team management and training, and helping prepare and serve freshly baked pretzels.

The position is at the Franklin Park Mall location and pays $13.00 per hour plus tips, which average an additional $2–$3 per hour. Mall hours mean no late nights or early mornings. The company offers fully paid training, employee discounts, potential eligibility for benefits, tuition reimbursement, and opportunities for advancement into higher management positions.

Requirements

• Must be 18 years of age or older.

Responsibilities

• Run shifts smoothly and lead operations when the General Manager or Assistant Manager is away.
• Open and close the store.
• Monitor employee breaks and manage scheduling.
• Help prevent unnecessary overtime.
• Assist in training new team members.
• Greet customers warmly and process orders accurately.
• Help the team prepare, bake, and serve fresh pretzels.
• Help maintain standards for food quality, guest service, cleanliness, and workplace safety.

Benefits

• Competitive hourly base rate plus tip potential.
• Employee discounts.
• Fully paid training.
• Potential eligibility for health, dental, vision, and life insurance, and a 401(k).
• Career advancement pathways into higher management positions.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed