Shift Lead-Crisis Care Consultant
About The Position
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing an acute mental health crisis, as well as support crisis care consultants during shift by answering operational questions, overseeing the scheduling of crisis services and supporting new hire onboarding in telephonic crisis work and online emotional support.
Requirements
- Effectively communicate via written, verbal, in person and virtual methods.
- Effectively communicate via written, verbal, in person and virtual methods.
- Demonstrates high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
- Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.
- One year experience providing crisis intervention services required
Nice To Haves
- Master’s Degree preferred.
- two years preferred.
Responsibilities
- Cross trained in telephonic and online emotional support services
- Demonstrate high level of clinical knowledge and skill in providing risk assessments and crisis intervention
- Demonstrate the ability to obtain all information effectively and efficiently (i.e. demographics and clinical information) for accurate documentation in the electronic database.
- Provide operational assistance to staff on shift to ensure compliance with program standards, policies, procedures and guidelines.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Maintain resource management database system on quarterly basis
- Attend and actively participate in all ongoing team meetings, in-service trainings, supervision, and other quality assurance trainings.
- Assist with follow-up and web-based services (local chat/text services) for all departmental programs.
- Provide peer support and debriefings to coworkers as needed.
- Assist with onboarding and training new hires on Crisis Care Services operations.
- Monitor multiple crisis email boxes.
- Compliance requirement for annual completion of KPI forms.
- Meets the ethical and clinical standards in compliance with all accreditations
- Assist in administrative tasks as needed.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
