Shift Coordinator - Marin Country Mart New Shop Opening!
About The Position
Salt & Straw is hiring a Shift Coordinator for its Marin Country Mart shop in Larkspur, California. This role supports daily shop operations in a fast-paced retail food service environment and helps create welcoming, memorable guest experiences. Shift Coordinators guide and support team members throughout shifts, coordinate operational tasks, and contribute to a positive and inclusive workplace. The position also involves serving guests, maintaining product and safety standards, and partnering with shop leadership on operations and team development. The role requires availability for evenings, weekends, and holidays, and at least three shifts per week, including two closing shifts. The work environment may include common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.
Requirements
- Must be at least 18 years old.
- Must be available to work evenings, weekends, and holidays.
- Must be able to work at least three shifts per week, including two closing shifts.
- High school diploma or GED.
- At least six months of food service, restaurant, retail, coffee, or hospitality experience.
- Enjoys coaching, motivating, and supporting others.
- Strong communication skills and a passion for customer service.
- Able to thrive in a fast-paced, team-oriented environment.
- Interested in developing leadership skills and taking on greater responsibility.
- Comfortable discussing flavors, offering samples, and creating memorable guest experiences.
Nice To Haves
- One or more years of food service, restaurant, retail, coffee, or hospitality experience.
Responsibilities
- Coordinate daily shop operations to support a smooth, welcoming guest experience.
- Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
- Provide exceptional customer service and thoughtfully resolve guest concerns.
- Perform shop duties such as scooping, waffling, hosting, operating the register, cleaning, and assisting wherever needed.
- Coordinate opening, closing, and daily operational tasks to maintain shop standards.
- Coach and support Team Members through real-time feedback and training.
- Help maintain product quality, food safety, cleanliness, and workplace safety standards.
- Assist with inventory counts, supply management, cash handling, and daily documentation.
- Ensure third-party delivery orders are prepared accurately and meet quality standards.
- Foster a positive, inclusive environment where Team Members feel supported and valued.
- Learn and share flavor stories to help guests discover products.
- Partner with shop leadership to uphold operational standards and support team development.
Benefits
- Optional earned-wage access.
- 401(k) plan with a 50% company match on contributions up to 1% of salary after three months, including for part-time Team Members.
- Medical, dental, and vision coverage may become available after 780 hours worked.
- Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
- Free 24/7 access to licensed mental health professionals for employees and their families, including text, chat, web, and in-person sessions.
- Flexible scheduling.
- One hour of Sick Time per 30 hours worked.
- 12 weeks of Paid Parental Leave at 70% pay.
- Two hours of Paid Voting Time.
- Up to $1,800 per year for learning goals.
- Career development and growth opportunities within Salt & Straw.
- 30% Team Member discount and early access to new flavors.
- Commuter FSA.
- UHC Wellness Rewards, with the opportunity to earn up to $1,000.
- Affordable FIGO Pet Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
