Shift Coordinator - Swing Shift - Women's Resource Center

Volunteers Of America, Utah•Salt Lake City, UT

8d•Onsite

About The Position

The Staff Coordinator will assist the Associate Director in ensuring staffing levels for 24-hour coverage of the Geraldine E. King Women’s Resource Center. Provide initial on-boarding and on-going training and supervisory support to Housing Advocates. They will also assist with management of resource center activities and coverage of absent staff; provide a safe and nurturing environment for clients and staff in accordance with licensing, agency, and contract standards.

Requirements

High school diploma or equivalent required and 2 years of social services, homelessness-related experience, or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
At least 1 year of supervisory experience.
Familiarity with Trauma Informed Care and Housing First philosophies and willingness to incorporate them in your daily work.
Excellent customer service skills with the ability to communicate affectively and handle difficult situations with professionalism and empathy.
Computer literate with proficiency in Microsoft Office.
Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
Willingness to accept supervision and direction.
Become CPR and First Aid Certified.
If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen. Must be able to maintain "eligible" determination in background screening.

Responsibilities

Participates in hiring, training, performance evaluations, and disciplinary processes of assigned staff members. Ensuring they are providing high quality Trauma Informed services.
Meets with assigned staff members for regular individual meetings to address concerns, feedback, and to encourage career development and self-care.
Ensure the training and implementation of evidenced based/best practices such as motivational interviewing, stages of change, trauma informed practices and procedures.
Provide direct supervision, guidance, and support to Housing Advocates.
Assist Associate Director in running and participating in daily shift change meetings and attend all other meetings within scope of responsibility.
Assists in shelter intakes, assessing client eligibility in housing and needed supportive services.
Assist in conducting Lethality Assessment as needed and connection to supportive services for clients who have experienced domestic or intimate partner violence.
Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Also provides immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
Answers phones, greets clients, volunteers, donors, and other visitors in a friendly and professional manner and provides assistance as needed.
Completes all documentation, incident reports and all other client and facility documentation in accordance with licensing and contract requirements as assigned.
Complete payroll, receipt coding and pay-related functions in a timely manner.
Participate in Management On-Call Schedule.
Assists Associate Director in maintaining Staff Schedule.
Develop and maintain positive relationships with VOA program and agency partners, community entities, client family members, agency donors and emergency response services.
Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives.
Performs other functions as necessary or assigned.

Benefits

Low-cost medical, dental, and vision coverage.
Health savings account.
403b retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees
33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start.
Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
Sick and vacation time accrue hourly per pay period.
$50,000 in employer-paid life insurance; additional coverage available.
Employer contribution to your Health Savings Account (paid quarterly)
Employee Referral Program including cash bonuses and paid time off