Shelter Worker
About The Position
MPACT Strategic Consulting is seeking dependable, service-oriented individuals to assist individuals and families impacted by natural disasters. The role supports disaster-impacted applicants with customer service, intake interviews, application completion, documentation review, and navigation of community resources and disaster recovery programs. The ideal candidate is empathetic, communicative, adaptable, resourceful, detail-oriented, and able to work collaboratively in a fast-paced, evolving environment. The position is onsite in Brevard, DeSoto, Hardee, Highlands, Indian River, Martin, and St. Lucie Counties, Florida, with assigned shifts based on operational needs that may include evenings, weekends, and holidays.
Requirements
- High school diploma or GED.
- Excellent written and verbal communication skills, including active listening and the ability to explain complex information clearly.
- Strong interpersonal skills and ability to interact professionally with individuals from diverse backgrounds.
- Ability to remain calm under pressure, handle sensitive situations, and de-escalate challenging interactions.
- Strong organizational skills and attention to detail, with the ability to collect and document information accurately.
- Ability to assist applicants with forms, applications, and resource navigation while maintaining confidentiality.
- Proficiency with computers, data entry, electronic records, and standard office applications.
- Ability to sit, stand, or walk for extended periods and perform routine administrative tasks.
- Ability to lift or move materials weighing up to 25 pounds, with or without reasonable accommodation.
Nice To Haves
- Previous experience in customer service, social services, community outreach, case management support, healthcare administration, or related service-oriented positions.
- Experience conducting intake interviews, assisting with applications, or reviewing documentation.
- Prior disaster recovery, emergency management, or public assistance program experience.
Responsibilities
- Provide empathetic, patient, professional, and respectful customer service to disaster-impacted individuals and families.
- Respond to questions and concerns and explain available assistance programs, application processes, next steps, guidelines, procedures, and documentation requirements.
- Use active listening, problem-solving, and de-escalation skills to assist people facing stressful or frustrating circumstances.
- Identify individuals who need additional assistance and refer complex issues to appropriate program personnel.
- Conduct intake interviews to gather information about disaster-related needs and circumstances.
- Assist applicants with completing disaster recovery applications and review documentation for completeness and accuracy.
- Help applicants navigate community resources, disaster recovery programs, and temporary assistance services.
- Refer applicants to case managers, program specialists, community organizations, and other designated resources.
- Maintain accurate and confidential applicant records, activity logs, and required documentation, and follow up on outstanding information as directed.
- Support daily disaster assistance center operations and help maintain an organized, welcoming, and professional environment.
- Maintain the confidentiality and security of sensitive applicant information.
- Track service requests, maintain records, and prepare required reports.
- Collaborate with team members and program leadership to address applicant needs and operational priorities.
- Adapt to changing program requirements, procedures, and workloads.
- Accurately record daily time worked in the designated timekeeping system.
- Perform additional duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
