Shelter Supervisor

SAFE PLACE FOR YOUTH • Los Angeles, CA

4d • Onsite

About The Position

The Shelter Supervisor oversees daily operations of a 24-hour, 60-bed interim housing program for transitional age youth, ensuring resident and staff safety, supervising team members, supporting case management, and maintaining program compliance. The ideal candidate has experience with at-risk populations, trauma-informed care, and managing residential programs, preferably serving youth experiencing homelessness.

Requirements

• Commitment to the mission, vision, and values of SPY with a passion for housing justice and youth empowerment.
• 3-4 years of experience providing direct services to high-risk transitional age youth (TAY) is required.
• 3-4 years of experience accessing social services (homeless services, DCFS, probations, DPSS).
• Demonstrated Knowledge of best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention.
• Strong communication, leadership, and organizational skills with the ability to foster a collaborative team culture.
• A self-starter who is prepared to drive innovative solutions within the organization.
• An ability to work in a fast paced environment requiring flexibility, problem-solving, and effective crisis management.
• Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record.

Nice To Haves

• Bachelors Degree in Social Work, Psychology, Sociology or related field is preferred (lived experience or related work experience is strongly considered)

Responsibilities

• Oversee day-to-day program operations, ensuring a safe, clean, and welcoming environment for residents, staff, and visitors.
• Supervise, coach, and evaluate a team of resident coordinators, support staff, and case managers.
• Provide trauma-informed guidance and crisis intervention to staff and residents, including de-escalation, mediation, and after-hours support as needed, including driving to and responding to site-related emergencies when required.
• Ensure program policies, procedures, and site protocols are consistently followed and updated in alignment with contracts and best practices.
• Ensure staff are conducting regular room checks to monitor resident safety and well-being; checks are typically performed hourly overnight and at key times during the day, in accordance with program policies and licensing requirements.
• Ensure staff are accurately updating program logs, documenting resident interactions, incidents, and other relevant information in a timely manner.
• Collaborate closely with case management staff to support resident intakes, move-ins, discharges, and referrals, ensuring residents are connected to housing and community resources.
• Drive to and attend internal meetings, community partner meetings, trainings, inspections, and other off-site obligations as required.
• Monitor resident engagement in services, encouraging participation in programming, workshops, and case management.
• Manage program compliance, quality assurance, and data integrity; ensure timely and accurate completion of HMIS and internal documentation.
• Support preparation for audits, inspections, and program reporting, ensuring contract deliverables and outcomes are met.
• Conduct regular staff check-ins, team meetings, and provide opportunities for training and professional development.
• Maintain program budgets and monitor expenses in alignment with financial guidelines.
• Provide on-site coverage as needed, including nights and weekends, to ensure continuity of operations and resident support when shifts are open.
• Other duties as assigned to support the mission of the organization.

Benefits

• comprehensive health coverage
• 403b with agency contribution
• ample paid time off
• professional development opportunities that are tailored to your individual career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager