Shelter Supervisor - Overnight

The Salvation Army Southern California•Portland, OR

2d•Onsite

About The Position

The Shelter Supervisor supports the Shelter Manager with operations and staffing for two overnight temporary shelters, helping ensure safe, secure, and supportive environments for participants and staff. The role supervises and mentors shelter staff in program procedures and The Salvation Army’s standards of care. It is funding-dependent and temporary; strong candidates may be considered for future full-time positions as they become available. The supervisor oversees nightly shelter operations, staffing coverage, intake and morning exit routines, participant support, supplies, safety, compliance, recordkeeping, and reporting. The position requires working overnight and remaining awake during shelter operations, responding to emergencies and client crises, and coordinating with staff, management, volunteers, service providers, and community members. The role is based at two sites in Portland, Oregon. The position is full-time, non-exempt, 40 hours per week, at an hourly wage of $30.00.

Requirements

Two years of experience in social work, shelter operations, or a related field; comparable experience may be considered.
Experience working with people from a variety of backgrounds and educational levels.
Customer service experience.
Critical thinking, sound judgment, and decision-making skills.
Ability to work effectively as part of a team, with strong oral and written communication skills.
Motivation and ability to work independently as a self-starter.
Support for The Salvation Army’s mission and ability to reflect and model the organization’s standards.
Knowledge of trauma-informed care and crisis intervention techniques.
Proficiency in Microsoft Office and ability to maintain accurate records and reports.
Ability to work flexible hours, including nights, weekends, and holidays, as required.
Valid driver’s license and ability to meet The Salvation Army’s driving requirements.
Knowledge of standardized, moderately complex procedures and operations.
Strong computer skills for internal digital systems and HMIS data entry experience.
Ability to function with limited direct oversight and complete tasks promptly while prioritizing multiple requests and demands.
Strong problem-solving skills, patience, and ability to work in a stressful environment.
Ability to maintain confidentiality and privacy of participants and shelter staff.
Ability to perform intermittent or continuous sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasp, push, pull, and reach overhead; operate a telephone and computer; lift up to 50 pounds; understand written information; access and produce computer information; and respond quickly to emergencies.
Ability to pass a criminal history information check.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

One year of supervisory experience preferred.
Crisis intervention and non-violent mediation skills.
Preferred certifications or training: trauma-informed care, assertive engagement, first aid and CPR, non-violent crisis intervention, peer support, safe driving, rent weft, community warehouse escort, civil rights, bloodborne pathogens, and de-escalation.
Ability to drive a motor vehicle and certification to drive with The Salvation Army is preferred but not required.

Responsibilities

Train, schedule, and develop support staff or coordinate with a staffing agency to orient and assign shelter teams across shifts.
Mentor, support, and model appropriate practices for staff.
Communicate timesheets and leave requests to the Shelter Manager and help ensure adequate overnight shelter coverage.
Ensure staff report incidents and exclusions promptly and complete shift duties satisfactorily.
Oversee nightly operations to keep the shelter clean, safe, and secure, remaining awake during operations.
Maintain adequate supplies, food, and other operational resources.
Uphold policies, compliance requirements, and contractual obligations as directed by management.
Support clients transitioning from homelessness to shelter, and manage nightly intake and morning exit routines.
Communicate operational activities extensively to management and staff.
Respond to client crises and provide crisis intervention, assertive engagement, and trauma-informed support.
Maintain accurate daily records and reports; submit detailed shift reports and monthly summaries to the Shelter Manager.
Maintain professional relationships with service providers, volunteers, staff, and community members.
Coordinate volunteer and intern efforts in support of shelter operations.
Collaborate with the Shelter Manager to align operations with organizational goals.
Offer client referrals and coordinate with external services to support client needs.
Address facility maintenance and help ensure safety and operational standards are met.
Perform other duties as assigned.