Shelter Supervisor - Overnight

Salvation Army Careers•Portland, OR

1d•Onsite

About The Position

The Shelter Supervisor supports the Shelter Manager with direct operations and staffing for two overnight temporary shelters in Portland, helping maintain safe, secure, and supportive environments for participants and staff. The position supervises and mentors shelter staff in program procedures and The Salvation Army’s standards of care. It is funding-dependent and temporary; candidates may be considered for future full-time positions as they become available. The role oversees nightly shelter operations, including staffing, intake and morning exit routines, crisis response, supplies, safety, and compliance with policies and contractual obligations. It also maintains program records and reports, coordinates volunteers and interns, collaborates with service providers and community members, and connects clients with referrals and external services. The supervisor must remain awake during overnight operations and respond promptly to emergencies. The position requires flexibility to work nights, weekends, and holidays as needed. It involves work in a semi-open office environment with interruptions and noise, along with physical activity such as sitting, standing, walking, bending, climbing, and lifting up to 50 pounds. The selected candidate must pass a criminal history information check and be able to perform essential functions with or without reasonable accommodation.

Requirements

Two years of experience in social work, shelter operations, or a related field; comparable experience may be considered.
Experience working with people from a variety of backgrounds and educational levels.
Customer service experience.
Critical thinking, sound judgment, and decision-making skills.
Ability to work effectively with a team and communicate orally and in writing.
Highly motivated, self-starting, and supportive of The Salvation Army’s mission and organizational standards.
Knowledge of trauma-informed care and crisis intervention techniques.
Proficiency in Microsoft Office and ability to maintain accurate records and reports.
Strong computer skills, including use of internal digital systems; HMIS data-entry experience.
Ability to function with limited direct oversight, complete tasks promptly, and prioritize multiple requests and demands.
Problem-solving skills, patience, and ability to work in a stressful environment.
Ability to maintain confidentiality and privacy for program participants and shelter staff.
Ability to work flexible hours, including nights, weekends, and holidays, as required.
Valid driver’s license and ability to meet The Salvation Army’s driving requirements.
Ability to perform the essential job functions, including responding quickly to emergencies and lifting up to 50 pounds.

Nice To Haves

One year of supervisory experience.
Crisis intervention and non-violent mediation skills.
Driver’s license and related driving qualifications.
Training or certification in trauma-informed care, assertive engagement, first aid and CPR, non-violent crisis intervention, peer support, safe driving, Rent Well, Community Warehouse escort, civil rights, bloodborne pathogens, or de-escalation.

Responsibilities

Train, schedule, develop, orient, and assign shelter support staff, ensuring duties are covered across shifts.
Mentor and support staff and model appropriate conduct and quality of care.
Notify the Shelter Manager about staff timesheets and leave requests and ensure overnight coverage at both shelters.
Ensure staff report incidents and exclusions daily and promptly, and that shift teams complete their duties satisfactorily.
Oversee nightly operations to keep the shelter clean, safe, and secure, remaining awake while on duty.
Maintain adequate supplies, food, and other operational resources.
Uphold policies, compliance requirements, and contractual obligations as directed by management.
Support clients transitioning from homelessness to safe shelter; oversee nightly intake and morning exit routines.
Communicate operational activities extensively to management and staff.
Respond to client crises and provide crisis intervention, assertive engagement, and trauma-informed care.
Maintain accurate daily records and reports; submit detailed shift reports and monthly summaries to the Shelter Manager.
Maintain professional relationships with service providers, volunteers, staff, and community members.
Coordinate volunteer and intern efforts and collaborate with the Shelter Manager to align shelter operations with organizational goals.
Offer client referrals and coordinate with external services to support client needs.
Address facility maintenance and ensure safety and operational standards are met.
Perform other duties as assigned.