Shelter Supervisor- 2nd Shift

City Rescue Mission of Lansing•Lansing, MI

1d•$19 - $20

About The Position

The Shelter Supervisor oversees shelter operations and staff during the assigned shift, responding to concerns and questions from staff and guests. The role requires strong administrative and organizational skills, attention to detail, the ability to multitask, and the ability to work independently and accurately while remaining calm under pressure. The position supports the City Rescue Mission of Lansing’s mission to meet physical needs for food and shelter while sharing the hope of Jesus Christ. Employees are guided by the organization’s Doctrinal Statement and are expected to demonstrate and communicate Christian faith in accordance with the Christian Bible. This is a full-time second-shift position, scheduled from 3:00 p.m. to 11:00 p.m. in eight-hour shifts. Weekend and holiday shifts are scheduled on a rotation. The Shelter Supervisor reports to the Shelter Manager and is expected to attend scheduled meetings and training. The position may also involve completing other assigned tasks and serving as needed throughout the organization. The work environment may be noisy and distracting. The role may occasionally involve low or high temperatures, outdoor weather conditions, and small or enclosed spaces. Physical demands include frequent stair navigation, lifting and carrying, standing and walking, physically demanding work, visual scanning, repetitive hand and wrist movements, and clear communication with others.

Requirements

High school diploma.
Proficient use of Microsoft Suite.
Ability to learn a new computer program within 30 days of introduction.
Ability to use a multi-facility phone system, including answering, transferring, and placing calls on hold, within 15 days of introduction.
Ability to navigate, understand, and complete data entry in Excel spreadsheets.
Ability to interact respectfully with guests and volunteers from varied backgrounds, temperaments, preferences, and life choices.
Detail-oriented, organized, thorough, and able to multitask effectively.
Ability to assess the accuracy, neatness, and thoroughness of work assignments continually.
Ability to de-escalate situations while remaining calm under pressure.
Ability to work in a noisy, distraction-filled environment as needed, and occasionally in low or high temperatures, outdoor elements, and small or enclosed spaces.
Ability to frequently navigate stairs, including up to three flights; frequently lift 10 pounds in all directions; occasionally lift 30 or more pounds in all directions; perform 30 minutes of physically taxing work without a break; and stand or walk for one hour without sitting.
Ability to occasionally perform two hours of physically taxing work without a break and move quickly for 500 feet.
Ability to frequently visually scan indoor and outdoor areas in varying light, perform repetitive tasks involving the wrists, hands, or fingers, and communicate clearly with others to exchange information.
Be ready to explain the hope of the Christian faith with gentleness and respect, as outlined in the Christian Bible.
Live in submission to the authority of the Christian Bible.
Commit to ongoing training in the doctrines of the faith and the Word of God, seek fellowship with other believers, and be a member in good standing of a local evangelical church.

Nice To Haves

Two or more years of supervisory experience.

Responsibilities

Conduct and oversee shelter processes, data entry, paperwork, and discipline issues during the shift.
Ensure the shift runs according to the planned schedule and procedures.
Provide assistance and direction to staff during their shifts.
Maintain familiarity with and oversight of day-to-day shelter issues.
Field phone calls and manage communication with outside resources during the shift.
Ensure complete and accurate data entry in guest-tracking software and systems.
Understand and properly carry out shelter policies and procedures.
Maintain communication with the department using available tools.
Keep the workspace clean and orderly.
Attend scheduled meetings and training sessions.
Show the love of Christ, be ready to share the gospel, and pray regularly with guests.
Complete tasks assigned by the Shelter Director and serve as needed throughout the organization.