Shelter Services Coordinator (Local Homeless Shelter)

Goodwill of Colorado•Colorado Springs, CO

18h•Onsite

About The Position

The Campus Coordinator serves as an important point of connection for guests, offering guidance, support, and problem-solving assistance while helping maintain an organized and welcoming campus environment focused on growth and opportunity.

Requirements

High school diploma or GED required
Emotional steadiness
Strong decision-making skills
Disciplined execution
Ability to apply trauma-informed care principles
Ability to navigate complex situations with professionalism, composure, and consistency
Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Nice To Haves

Associate degree preferred
Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred.
Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valued.
CPR and First Aid certification preferred, or the ability to obtain certification within a specified timeframe.

Responsibilities

Welcome and assist guests while supporting admissions, intake, and shelter placement processes.
Maintain accurate records, activity logs, incident reports, and shift documentation.
Monitor campus safety through routine facility checks and security systems.
Connect guests with programs, resources, and support services as needed.
Communicate campus policies and expectations in a respectful and professional manner.
Build positive relationships with guests, volunteers, and staff while promoting accountability and personal growth.
Assist with operational needs, including maintenance requests, campus oversight, and maintaining a clean, organized environment.
Respond to guest concerns, de-escalate situations when appropriate, and report incidents promptly.
Participate in team meetings, training, and other organizational activities.
Perform additional duties as assigned to support campus operations and guest services.