Homeless Services Coordinator
About The Position
Utah Community Action is seeking a Homeless Services Coordinator to lead a team that makes a meaningful difference for individuals and families experiencing homelessness in Salt Lake County. This role oversees the Homeless Services Diversion team, which provides coordinated entry services for the Salt Lake County Continuum of Care. The team delivers diversion services focused on helping clients identify safe alternatives to shelter and completing coordinated intake into the State's HMIS system. The position supports and coaches staff on best practices, monitors performance to ensure quality and compliance, and provides guidance as needed. The role works closely with community partners and participates in the Coordinated Intake process for Homeless Resource Centers (HRC), the Midvale Family Shelter, and the Weigand Center. Responsibilities include supervising, training, and evaluating staff, as well as providing direct client services when necessary. As a representative of the agency, this role is expected to deliver exceptional customer service and advocate for clients using a trauma-informed, client-centered approach.
Requirements
- Strong leadership, conflict-resolution, problem-solving, and communication skills
- Empathy and the ability to build trust with people from diverse backgrounds
- Excellent organization, time management, attention to detail, and accountability
- Confidence working with data, spreadsheets, HMIS, and multiple computer programs
- Experience creating and facilitating trainings or presentations
- A commitment to confidentiality, professionalism, teamwork, and continuous learning
- Bachelor's Degree
- Two years of supervisory experience
- Microsoft Office proficiency
- Driver's License
- Reliable transportation
Responsibilities
- Oversee the Homeless Services Diversion team.
- Provide coordinated entry services for the Salt Lake County Continuum of Care.
- Deliver diversion services focused on helping clients identify safe alternatives to shelter.
- Complete coordinated intake into the State's HMIS system.
- Support and coach staff on best practices.
- Monitor performance to ensure quality and compliance.
- Provide guidance as needed.
- Work closely with community partners.
- Participate in the Coordinated Intake process for Homeless Resource Centers (HRC), the Midvale Family Shelter, and the Weigand Center.
- Supervise, train, and evaluate staff.
- Provide direct client services when necessary.
- Deliver exceptional customer service.
- Advocate for clients using a trauma-informed, client-centered approach.
Benefits
- Medical, Dental, and Vision Insurance
- HSA with up to $2,500 match + Telehealth access
- 401(k) with 5% company match
- 11 Paid Holidays
- Paid Winter Break (Christmas-New Year's)
- 192 PTO hours annually
- Weekly Paid Self-Care Hour
- Life & Disability Insurance
- EAP
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
