Coordinator- Homeless Shelter Campus

Goodwill Staffing•Colorado Springs, CO

2h•Onsite

About The Position

The Campus Coordinator contributes to a safe and supportive atmosphere by encouraging respect, clear communication, and personal responsibility. Through a combination of compassionate engagement and consistent oversight, they help individuals navigate their path toward stability and growth. Campus Coordinators rotate through key operational assignments, including: Centralized intake and access control through the Welcome Center, Daily shelter management and resident support, Day resource center operations and service coordination, Campus presence, guest engagement, and safety patrols, Security camera observation and documentation of campus activity.

Requirements

High school diploma or GED required
Success in this position requires emotional steadiness, strong decision-making, disciplined execution, and the ability to apply trauma-informed care principles within a dynamic 24/7 environment.
Campus Coordinators are expected to navigate complex situations with professionalism, composure, and consistency while supporting the overall mission and culture of the campus.
Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Nice To Haves

associate degree preferred
Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred.
Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valued.
CPR and First Aid certification preferred, or the ability to obtain certification within a specified timeframe.

Responsibilities

Facilitate guest admissions, registrations, and intake processes while ensuring records are complete and up to date.
Coordinate shelter placements and monitor guest transitions throughout the campus to support smooth daily operations.
Prepare detailed shift summaries, activity logs, and operational reports.
Observe and monitor security systems, including surveillance cameras, to help maintain a safe and secure environment.
Initiate maintenance requests and technology support tickets as operational needs arise.
Maintain clear, factual, and timely documentation in accordance with organizational standards.
Contribute to efficient campus operations by upholding high service standards and supporting the organization's mission.
Build positive relationships with guests by offering encouragement while reinforcing personal accountability and responsibility.
Communicate policies, procedures, and expectations in a respectful, consistent, and professional manner.
Provide spiritual encouragement and prayer support when requested by guests.
Connect guests with appropriate programs and services through timely referrals and coordinated transitions to program staff.
Help foster an environment that promotes stability, growth, and positive life change.
Support volunteers by providing guidance, information, and assistance during guest interactions and service activities.
Participate in required meetings, trainings, and organizational communications to stay informed and aligned with campus priorities.
Carry out additional responsibilities as assigned. Duties and responsibilities may be adjusted to meet evolving organizational and operational needs.
Greet guests in a welcoming, respectful, and professional manner while providing clear and effective communication.
Explain campus guidelines and expectations during intake and reinforce them consistently throughout each shift.
Maintain an active, visible presence in designated areas and remain approachable to guests, staff, and volunteers.
Demonstrate professionalism, composure, and integrity in all interactions.
Provide guidance, encouragement, and support to volunteers as they engage in campus activities and guest services.
Promote and uphold established campus, shelter, and program policies to maintain a safe and orderly environment.
Identify and address potential concerns early to minimize disruptions and support campus safety.
Maintain appropriate professional boundaries while building positive working relationships with guests.
Follow established procedures for guest removals and communicate all actions promptly to supervisory staff.
Respond effectively to behavioral issues, de-escalate situations when appropriate, and report significant incidents in a timely manner.
Complete accurate incident reports and maintain required documentation according to organizational standards.
Conduct routine safety, security, and facility checks throughout the campus.
Adhere to approved safety practices and avoid physical intervention except as authorized by policy.
Apply trauma-informed approaches when interacting with guests and addressing behavioral concerns.
Exercise sound judgment, emotional awareness, and professionalism in both routine and high-pressure situations.
Contribute to the efficient day-to-day operation of the campus through proactive oversight and attention to detail.
Ensure assigned responsibilities are completed accurately, consistently, and in a timely manner.
Support operational continuity by communicating important updates, concerns, and observations to appropriate team members.
Assist with maintaining a clean, organized, and welcoming environment for guests, staff, volunteers, and visitors.
Partner with team members to ensure services are delivered effectively and in alignment with the organization's mission and values.