Shelter Service Representative (1434) - Animal Care & Control - Office of the City Administrator

City and County of San Francisco•San Francisco, CA

13h•$69,758 - $88,972•Onsite

About The Position

The Shelter Service Representative provides animal care and control services and information to the public at the San Francisco Department of Animal Care & Control (SFACC), an open-admission, taxpayer-funded shelter serving domestic, wild, and exotic animals. The role supports the shelter’s work to care for animals, reunite lost animals with their guardians, and find suitable homes for animals. It also contributes to public education, animal welfare law enforcement, and humane treatment of animals. The position is based at Animal Care & Control, 1419 Bryant Street, and works five days per week on a shifting schedule that includes weekends and holidays. The posted compensation is $69,758–$88,972 per year. The announcement describes the appointment as temporary provisional and not permanent, while the job listing also identifies the fill type as Permanent Civil Service. Provisional appointments may not exceed three years; provisional appointees must successfully participate in a Civil Service examination and be selected through an open competitive process to be considered for permanent appointment.

Requirements

Meet one of the following experience requirements: six months of customer service and information experience in an animal care and control operation or related animal welfare/protection facility; or two years of customer service representative experience in an office or facility with heavy face-to-face public contact.
Possess and maintain, or be able to obtain and maintain, a valid California Class C driver’s license. A valid out-of-state driver’s license is acceptable during the application process, but a valid California license must be obtained before appointment and maintained throughout employment.
Meet the minimum qualifications by the final filing date, unless otherwise noted.
Clearly document qualifying experience in the application; qualifying education and experience may be subject to verification.

Responsibilities

Provide courteous animal care and control services, information, and assistance to the public in person and by telephone, resolving issues that may arise under stressful or emergent conditions.
Educate the public about animal issues and responsible pet ownership; share information about adoption, spay and neuter services, pet training, volunteer opportunities, donations, and other animal-related services.
Explain applicable state and local laws and ordinances, departmental policies and procedures, and animal-related information concerning pet ownership, licensing, adoption, redemption, and surrender.
Assist the public with surrendering, redeeming, and adopting animals; collect required information; interview prospective adopters and assess suitability; follow up for additional information; and help reunite lost animals with owners or place them in suitable homes.
Handle animals humanely and safely, and transport animals and wildlife to adoption events, veterinary care, other shelters, humane societies, or wildlife centers; perform related errands and deliveries as needed.
Record shelter transactions and public interactions; process forms; document animal impoundment, condition, release, and adoption; maintain accurate office records; use the shelter database to enter and retrieve information and print documents, receipts, and reports; reconcile departmental invoices.
Collect and process information for follow-up and enforcement of the City’s dog licensing program; issue dog licenses and citations for animal control law violations.
Collect fees, issue receipts, make change, and balance daily receipts.
Receive, record, and relay routine and emergency service requests to appropriate personnel or divisions; communicate with field personnel using a two-way radio in accordance with FCC rules.
Maintain a clean and neat work area.
Perform related duties as assigned.