Shelter Service Representative (1434) - Animal Care & Control - Office of the City Administrator

City and County of San Francisco•San Francisco, CA

6d•$69,758 - $88,972•Onsite

About The Position

The Shelter Service Representative provides animal care and control services, information, and assistance to the public at San Francisco Department of Animal Care & Control (SFACC), an open-admission, taxpayer-funded animal shelter that cares for wild, exotic, and domestic animals. The position supports the shelter’s efforts to protect animal welfare, reunite lost animals with their guardians, facilitate adoption and rehoming, and connect the public with animal-related services. The role also supports enforcement of state and local animal control and welfare laws. The work location is Animal Care & Control, 1419 Bryant Street. The schedule is five days per week on a shifting schedule, including holidays and weekends. This posting describes a Temporary Provisional appointment, which is not permanent; provisional appointees must successfully participate in a Civil Service examination and be selected through an open competitive process to be considered for permanent appointment. Provisional appointments may not exceed three years.

Requirements

Meet one of the following experience requirements: six months of customer service and information experience in an animal care and control operation or related animal welfare/protection facility; or two years of customer service representative experience in an office or facility with heavy face-to-face public contact.
Possess and maintain, or be able to obtain and maintain, a valid California Class C Driver’s License. A valid out-of-state driver’s license is acceptable during the application process, but a valid California driver’s license must be obtained before appointment and maintained throughout employment.
Meet the minimum qualifications by the final filing date unless otherwise noted.
Complete the required supplemental questionnaire as part of the employment application.

Responsibilities

Provide courteous and effective animal care and control services, information, and assistance to the public in person and by telephone, resolving issues that may arise under stressful or emergent conditions.
Educate the public about animal issues and responsible pet ownership; provide information about adoption, spay and neuter services, pet training, volunteer opportunities, donations, and other animal-related services.
Explain state and local laws and ordinances, departmental policies and procedures, and requirements relating to pet ownership, licensing, adoption, redemption, surrender, and other animal-related matters.
Assist members of the public with surrendering, redeeming, and adopting animals; collect required information; interview prospective adopters and assess their suitability; follow up for additional information; and help reunite lost animals with owners or place them in suitable homes.
Handle animals humanely and safely, and transport animals and wildlife to adoption events, veterinary care, other shelters, humane societies, and wildlife centers; perform related errands and deliveries.
Record shelter transactions and public interactions; process forms; document animal impoundment, condition, release, and adoption; maintain accurate office records; use the shelter database to enter and update information and print documents, receipts, and reports; and reconcile departmental invoices.
Collect and process information for follow-up and enforcement of the City’s dog licensing program; issue dog licenses and citations for animal control law violations.
Collect fees, issue receipts, make change, and balance daily receipts.
Receive, record, and relay routine and emergency service requests to appropriate personnel or divisions; communicate with field personnel by two-way radio in accordance with FCC rules.
Maintain a clean and neat work area.
Perform related duties as assigned.