Shelter Service Representative (1434) - Animal Care & Control - Office of the City Administrator

City and County of San Francisco•San Francisco, CA

6d•Onsite

About The Position

The Shelter Service Representative works for the San Francisco Department of Animal Care & Control (SFACC), an open-admission animal shelter providing housing, care, and medical treatment to wild, exotic, and domestic animals. The role delivers animal care and control services and information to the public, supports animal surrender, redemption, and adoption, maintains shelter records and transactions, and assists with enforcement of animal control laws and dog licensing requirements. The position is based at Animal Care & Control, 1419 Bryant Street. The schedule is five days per week with shifting hours, including weekends and holidays. This is a Temporary Provisional appointment, not a permanent appointment. Provisional appointees must participate and succeed in a Civil Service examination and be selected through an open competitive process to be considered for permanent appointment. Provisional appointments may not exceed three years.

Requirements

At least six months of experience providing customer service and information in an animal care and control operation or related animal welfare/protection facility; or two years of experience as a customer service representative in an office or facility with heavy face-to-face public contact.
Possess and maintain, or be able to obtain and maintain, a valid California Class C Driver’s License. A valid out-of-state driver’s license is acceptable during the application process; a California license must be obtained before appointment and maintained throughout employment.
Meet the minimum qualification requirements by the final filing date unless otherwise noted.
Complete the required supplemental questionnaire as part of the application.

Responsibilities

Provide courteous and effective animal care and control services, information, and assistance to the public in person and by telephone, resolving issues that may arise under stressful or emergent conditions.
Educate the public about animal issues and responsible pet ownership; provide information about adoption, spay and neuter services, pet training, and other animal-related services; promote good public relations and explain volunteer and donation opportunities.
Explain state and local laws and ordinances, departmental policies and procedures, and information about pet ownership, licensing, adoption, redemption, surrender, and related matters.
Assist the public with surrendering, redeeming, and adopting animals in accordance with laws and procedures; collect information about animals and people; interview prospective adopters and assess their suitability; follow up to obtain information and reunite lost animals with their owners or place them in suitable homes.
Handle animals humanely and safely and transport animals and wildlife to adoption events, veterinary care, other shelters, humane societies, or wildlife centers; perform related errands and deliver lab specimens, animals, and documents as needed.
Record shelter transactions and public interactions; process forms; document animal impoundment, condition, release, and adoption; maintain accurate office records; use the shelter database to access and update information and print documents, receipts, and reports; reconcile departmental invoices.
Collect and process information for follow-up and enforcement of the City’s dog licensing program; issue dog licenses and citations for animal control law violations.
Collect fees, issue receipts, make change, and balance daily receipts.
Receive, record, and relay routine and emergency service requests to appropriate personnel or divisions; communicate with field personnel using a two-way radio in accordance with FCC rules.
Maintain a clean and neat work area.
Perform related duties as assigned.