Shelter Resource Worker

Lookout Society • Duncan, OK

7d

About The Position

The Shelter Resource Worker (SRW) is a direct-service position in a 24-hour, seven-day-a-week emergency shelter for homeless adults. The role reports to the Site Manager and operates in accordance with the mission and philosophy of Lookout Housing and Health Society, including its Code of Ethics. The SRW provides intakes, orientations, support, supervision, and assistance to shelter guests, and connects them with relevant public agencies and community resources.

The schedule is Friday through Saturday from 1630 to 0030 and Sunday through Monday from 1600 to 0000. Shifts are 7.5 hours, days of rest are consecutive, and the schedule may change with two weeks’ notice. The probationary/qualifying period is 488 hours, with midpoint and end-point reviews. Salary is $29.62–$31.40, depending on seniority under the Collective Agreement.

Successful completion of respirator fit testing is required. To ensure a proper respirator seal during fit testing and use, employees must be clean-shaven where the respirator seals against the face. Employees are expected to remain alert and attentive during working hours; sleeping during shifts is not permitted. The position requires compliance with and contribution to all aspects of the health and safety program.

Requirements

• A related certificate; or minimum Grade 12 education plus two years of recent related experience; or an equivalent combination of education, training, and experience.
• Familiarity with community resources, including addiction, mental health, income assistance, and harm reduction.
• Current Occupational First Aid Level 1 Certificate.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Ability to understand and maintain clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job-related equipment.
• A minimum of two years of sobriety if the applicant has had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – Vulnerable Sector required.
• Successful completion of respirator fit testing; employees must be clean-shaven where the respirator seals against the face.

Nice To Haves

• Crisis Intervention Skills (CPI) training.
• Naloxone training.
• Trauma-Informed Practice training.

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers.
• Accept referrals and identify and share information with Lookout’s external resources.
• Refer guests to a variety of community services.
• Interview guests and provide basic necessities while ensuring a safe and supportive environment for all.
• Complete required records and maintain statistical data.
• Support others in the shelter who are in need of assistance.
• Provide assistance for new staff.
• Comply with and contribute to all aspects of the health and safety program.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED