Shelter Medicine Associate
About The Position
The Shelter Medicine Associate supports San Diego Humane Society’s Community Cat Program (CCP) and Medical department by providing customer service and helping community members access medical services for animals. The role provides administrative support, handles animals, and supports community-driven shelter medicine programs, including the Community Cat Program, vaccine clinics, and Community Spay and Neuter (CSN). The position delivers service in alignment with the SDHS Way, emphasizing compassion, creative solutions, personalized care, and connection. The role is based at the San Diego Campus and includes expected travel in the field. Regular and temporary full-time positions are available, working a 4/10 Alternative Work Schedule. Temporary positions are expected to begin in December 2026 and last approximately four to six months. The starting pay range is $20.00–$22.25 per hour, with eligibility for an hourly bilingual-Spanish premium.
Requirements
- High school graduate or equivalent.
- At least one year of experience in customer service or guest relations.
- Valid driver’s license.
- Ability to be approved by the SDHS insurance carrier to drive a company or personal vehicle for work purposes.
Nice To Haves
- Bilingual in English and Spanish is highly preferred.
Responsibilities
- Support the Community Cat Program by completing paperwork, explaining the program to guests, scheduling appointments, checking patients in and discharging them, and coordinating trap rentals.
- Assist with returning Community Cat Program cats to the field, safely handle and transport community cats in traps, and provide daily husbandry for Community Cat Program cats.
- Support shelter programs including foster, rescue, Community Spay and Neuter (CSN), post-adopts, and SNIPs by scheduling appointments, checking guests in and out, coordinating with the shelter medical team to answer medical questions, and ensuring paperwork is complete and accurate.
- Provide exemplary customer service, speak about available programs, and de-escalate guest concerns.
- Process vouchers for veterinary assistance, transport, and spay/neuter.
Benefits
- Competitive pay and paid time off, including a Birthday Day Off.
- Comprehensive benefits package.
- Training and well-being programs.
- 403(b) retirement plan with a 5% match after one year.
- Free pet adoptions, pet vaccines, and spay/neuter services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
