Shelter Medicine Associate
About The Position
San Diego Humane Society is hiring full-time Shelter Medicine Associates for its San Diego Campus. The role supports the Community Cat Program (CCP) and Medical department by providing customer service and helping community members access medical services for animals. It combines administrative support, animal handling, and support for community-driven shelter medicine programs, including the Community Cat Program, vaccine clinics, and Community Spay and Neuter (CSN). The associate delivers service in alignment with the SDHS Way, with an emphasis on compassion, creative solutions, personalized care, and building connections. The position is based at the San Diego Campus and includes expected field travel. Regular and temporary positions are available; temporary positions are expected to begin in December 2026 and last approximately 4 to 6 months. Both are full-time and follow a 4/10 Alternative Work Schedule. Starting pay is $20.00–$22.25 per hour, with eligibility for an hourly Spanish bilingual premium.
Requirements
- High school graduate or equivalent.
- At least one year of experience in customer service or guest relations.
- Valid driver's license.
- Ability to be approved by the SDHS insurance carrier to drive a company or personal vehicle for work purposes.
Nice To Haves
- Bilingual in English and Spanish is highly preferred.
Responsibilities
- Support the Community Cat Program, including completing paperwork, explaining the program to guests, scheduling appointments, checking patients in and discharging them, coordinating trap rentals, assisting with the return of cats to the field, safely handling and transporting cats in traps, and providing daily husbandry.
- Support shelter programs including foster, rescue, Community Spay and Neuter (CSN), post-adopts, and SNIPs by scheduling appointments, checking guests in and out, coordinating with the shelter medical team to answer medical questions, and ensuring paperwork is complete and accurate.
- Provide exemplary customer service, speak knowledgeably about programs, and de-escalate guest concerns.
- Process vouchers for veterinary assistance, transport, and spay/neuter.
Benefits
- Competitive pay and paid time off, including a Birthday Day Off.
- Comprehensive benefits package, training, and well-being programs.
- 403(b) retirement plan with a 5% match after one year.
- Free pet adoptions, pet vaccines, and spay/neuter services.
- Hourly bilingual-Spanish premium eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
