Shelter Coordinator - Overnight Shift

Flagstaff Shelter Services • Flagstaff, AZ

3d • Onsite

About The Position

This is for an overnight (11PM-7AM) position. The Shelter Coordinator is responsible for practicing informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and community partners. They will maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care. A high level of professionalism is expected at all times. The role involves providing quality crisis intervention and seeking appropriate support for difficult or emergency client situations. Accurate, honest, and timely documentation throughout the shift is required. The coordinator must be willing and able to access and communicate effectively with various emergency services in the community. If assigned, training and licensing in HMIS data entry may be required. Data entry for client check-ins using both HMIS and in-house methods is a key responsibility. Client data must be entered into HMIS accurately, adhering to ethical standards and data quality initiatives. The coordinator will work closely with Lead Coordinators/Shelter Manager to ensure effective shelter operations. Client confidentiality and the protection of individual rights are paramount, with information only shared with consent, except when cooperating with law enforcement agencies with formal requests. Compliance with all Standard Operating Procedures (SOP’s), Policies and Procedures manuals, and the Employee Handbook is mandatory. Consultation with the Lead Coordinator and/or Shelter Manager is expected as needed. The position requires the ability to work weekends, additional shifts, and holidays when requested, and to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds without judgment. General knowledge of issues specific to homelessness, substance abuse, minorities, and persons with disabilities is necessary. Other duties assigned by management are to be performed when reasonable and able, with a focus on cost-effectiveness as FSS is a not-for-profit agency. Attendance at all required staff meetings and training courses is mandatory.

Requirements

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.
• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.
• Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff.
• Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained.
• Knowledge of operating basic computer software programs and systems.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Skills in active listening and critical thinking.
• Skills in sound judgement and decision making.
• Skills with strong written and verbal communication.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job.
• Ability to multitask and perform well under pressure.
• Ability to be flexible and adaptable to the changing needs of the organization.
• High school education, GED, or the equivalent.
• Experience working in a human services field required or equivalent knowledge, skills, and abilities preferred.
• Tact, discretion, and resourcefulness are always required.
• Must be able to function both independently and in a team environment.

Nice To Haves

• CPR/First Aide Certification preferred.
• Food Handlers Certification will be provided and required.
• Driver’s License preferred.

Responsibilities

• Practice informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners.
• Maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care.
• Always maintain a high level of professionalism with everyone, including outside of work.
• Provide quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• Complete all required documentation throughout shift in an accurate, honest, and timely manner.
• Must be willing and able to access and communicate effectively with FPD, FFD, EMS, non-emergency PD, Terros, and any other emergency service in the community.
• If assigned, complete all training required in HMIS data entry and receive an HMIS license.
• Enter Data for check-in for both HMIS (if trained in HMIS) and In-house methods for tracking clients.
• If assigned, enter client data into HMIS accurately, in accordance with the HMIS Code of Ethics and FSS Data Quality & Standards Initiative, as prescribed by the Director of Programs and Programs Data Manager.
• Work closely with Lead Coordinators/Shelter Manager to help keep shelter operations effective.
• Maintain client confidentiality. Ensure that individual rights are protected, all services are confidential, and no information is shared without consent. However, FSS does cooperate with all local law enforcement agencies when formal requests for information have been provided.
• Compliance with all Standard Operating Procedures (SOP’s), Policies and Procedures manuals, and the Employee Handbook is mandatory.
• Consult with the Lead Coordinator and/or Shelter Manager as needed and as appropriate.
• Work on weekends, additional shifts and holidays when requested.
• Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds without judgement.
• The coordinator position requires general knowledge of issues and challenges specific to homelessness, substance abuse, minorities, and persons with disabilities.
• All other duties as assigned by the Shelter Manager(s) and Lead Coordinator(s) when reasonable and able.
• Work should be performed cost-effectively, remembering that FSS is a not-for-profit agency.
• Attend all required staff meetings and training courses, as required.

Benefits

• All employees of Flagstaff Shelter Services are eligible for supplemental benefits policies at a discounted rate. These benefit offer coverage options in addition to any primary insurance you might have.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED