Overnight Shelter Supervisor

The Salvation Army Southern California•Portland, OR

1d•$30•Onsite

About The Position

The Shelter Supervisor will support the Shelter Manager in direct operations and staffing support for two overnight temporary shelters, ensuring a priority of safe, secure, and supportive environments for participants and the staff who operate the program. This role involves supervising and mentoring shelter staff in program procedures and The Salvation Army's quality of care for participants. This position is funding dependent and temporary, but ideal candidates will be considered for further full-time positions as they become available.

Requirements

2 years’ experience in social work, Shelter Operations or a related field
Experience working with people from a variety of backgrounds and educational levels required.
Customer service experience.
Critical thinking; sound judgment; and decision making.
Skilled in working with a team; oral and written communication skills.
Must be highly motivated and a self-starter.
Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
Knowledge of trauma-informed care and crisis intervention techniques.
Proficiency in Microsoft Office and ability to maintain accurate records and reports.
Ability to work flexible hours, including nights, weekends, and holidays, as required.
Valid driver's license and ability to meet TSA driving requirements.
Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
Strong computer skills for internal digital systems. Strong written and oral communication skills.
HMIS experience for Data entry.
Ability to function with limited direct oversight.
Ability to complete tasks in a timely manner, prioritize multiple requests and demands.
High level of problem-solving skills to complete the day’s challenges.
High level of patience; ability to function and work in a stressful environment.
Maintain confidentiality and privacy of program participants and shelter staff.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
Ability to operate telephone; ability to operate a desktop or laptop computer.
Ability to lift up to 50 lbs.
Ability to access and produce information from a computer.
Ability to understand written information.
Must be able to respond quickly to emergencies.

Nice To Haves

1 year in a supervisory role preferred.
Other comparable experience considered.
Crisis intervention and non-violent mediation skills a plus.
Able to drive a motor vehicle and be certified to drive with The Salvation Army. (preferred but not required)
Trauma informed care.
Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; Rent Well; community warehouse escort; civil rights training; bloodborne pathogens training; de-escalation training.

Responsibilities

Train, schedule, and develop a team of support staff, or work with a staffing agency to orient and assign a shelter program team, ensuring all duties are accomplished across all shifts.
Provide compassionate ongoing mentorship, support, and role modeling for staff.
Communicate staff timesheets and leave request notifications to Shelter Manager, ensuring adequate overnight shelter coverage for both Shifts.
Ensure Shelter staff are reporting incidents and exclusions daily and in a timely manner.
Ensure shift teams are accomplishing their duties in a satisfactory manner.
Oversee nightly operations to ensure the shelter is clean, safe, and secure. Remain awake.
Sustain adequate supplies, food, and other resources for shelter operations.
Uphold policy, compliance, and contractual obligations as directed by Management.
Provide support to clients, assisting them in their transition from homelessness to safe shelter; drive the operations of the nightly Intake process and morning exit routines daily.
Over communicate with Management and Staff, report activities heavily.
Intervene in client crises and conduct crisis intervention as needed, model and Assertive engagement and a trauma informed care model.
Maintain accurate and complete daily records and reports, submit reports as requested.
Submit detailed shift reports and monthly summaries to the Shelter Manager.
Maintain professional relationships with service providers, volunteers, staff, and community members.
Coordinate volunteer and intern efforts to support shelter operations.
Collaborate with the Shelter Manager to ensure alignment with organizational goals.
Offer client referrals and coordinate with external services to support client needs.
Address facility maintenance and ensure compliance with safety and operational standards.
Other duties as assigned.