Shelter Coordinator

Next Door Solutions to Domestic Violence•San Jose, CA

8d•Onsite

About The Position

The Shelter Coordinator plays a pivotal role in leading and organizing shelter operations to ensure that survivors staying at the shelter will receive compassionate and comprehensive support. This role emphasizes leadership, collaboration, and the ability to foster a positive and inclusive environment. Your ability to communicate, stay organized and share your expertise will help create a healthy environment that supports our organization as we work to support survivors and create a safer community.

Requirements

4 years of coordination experience in a non-profit human service environment
Highly organized, with the ability to handle multiple priorities at once.
Excellent verbal and written communications skills
Knowledge of client-centric programming and innovative approaches to crisis intervention.
Strong team orientation and ability to motivate others and build a sense of teamwork.
Collaborative approach with demonstrated ability to maintain partnerships and relationships with a variety of agencies and people.
Strategic thinker and problem solver who is able to execute plans with passion.
Experience working with a wide range of people from a diverse ethnic, social and cultural background.
Proficient in the use of Microsoft Office software.
Bi-lingual in Spanish required

Responsibilities

Lead and inspire the shelter team by coordinating schedules, delegating responsibilities, and ensuring adequate coverage to address hotline calls and immediate shelter needs.
Act as a resource and mentor for shelter advocates, facilitating regular team meetings to provide case consultations, share critical updates, and offer support in handling complex situations.
Maintain a safe and well-functioning shelter environment by overseeing facility needs, coordinating repairs, and ensuring compliance with safety regulations, including fire and health codes.
Support the onboarding and training of new advocates and volunteers to ensure alignment with organizational policies and procedures.
Foster a workplace culture that aligns with NDS’s values of equity, justice, and inclusion.
Collaborate with leadership to ensure shelter operations meet city, grant, and organizational requirements.
Work with organizational leadership to identify opportunities for enhancing services and creating a seamless system of coordinated support.
Provide individualized, compassionate care through ongoing support, providing referrals to appropriate resources, and maintaining regular communication with participants.
Maintain accurate and timely participant records, documentation, and database entries, in accordance with organizational and legal standards.
Stay informed on domestic violence laws, emerging trends, and best practices.
Serve as emergency backup for urgent issues related to survivors, staffing, and shelter operations.
Conduct shelter tours according to confidentiality procedures and educate the community about services and participant needs.
Coordinate case consultations regarding participant emergency housing.