Shelter Case Manager - Full-Time

PILLARS INC•Appleton, WI

33d•$45,000 - $46,000•Onsite

About The Position

Pillars is looking for a full time case manager to work with clients receiving services at our Adult & Family Shelter. SUMMARY: From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Shelter Case Manager is responsible for providing case management to individuals and families experiencing homelessness in a shelter setting to identify client needs, establish individual case plans, and monitor client progress towards program goals of housing and income stability.

Requirements

Bachelors in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
Minimum 2 years relevant experience preferred
Relevant experience could include: A strong understanding of barriers specific to persons experiencing homelessness
Experience working with survivors of domestic violence
Experience working with people facing mental health struggles and/or challenges with addictions
Knowledge of community resources available to families who are low income and/or experiencing homelessness
Experience with the Wisconsin Homeless Management Information System, Clarity
Possess and maintain a valid Wisconsin driver’s license
Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)
This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace.
In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team.
This position requires knowledge of Microsoft Office suite and related technologies.

Nice To Haves

Flexibility Ability to flex schedule to occasionally respond to needs outside of normal working hours.

Responsibilities

Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
Builds and maintains a strong connection with clients using a strength based, trauma informed approach.
Completes thorough assessments to mutually establish goals for a clients tenure.
Serves as an advocate for participants across systems when the need arises.
Refers clients to appropriate community resources and serves as a broker between resources.
Manages records, both paper and electronic, as well as grant documentation for those that are utilizing Pillars services.
Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
Represents agency in community or in interagency activities and other community events.
Works with appropriate school district to enroll children in school and connect to the appropriate services within the community, including: early childhood programs such as Head Start, Part C of the Individuals with Disabilities Education Act, and McKinney Vento education services.
Other duties as assigned.
The Shelter Case Manager must act in accordance with Pillars policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.