Shelter Associate

Salvation Army Careers • Colorado Springs, CO

13d

About The Position

The Shelter Associate works under the supervision of the RJ Montgomery Family Hope Center Program Manager, providing administrative and operational support to the Program Manager and general administration as assigned. The role serves as a point person for many office matters and helps ensure office systems support the department’s operations. The position is full-time, non-exempt, scheduled for 40 hours per week, and pays $18.10 per hour.

Requirements

• High school diploma or equivalent.
• Experience working with people.
• Required experience with Microsoft Suite, Clarity/HMIS, and WellSky.
• Working knowledge of integrated database applications.
• Ability to learn new software programs with basic training.
• Supportive of The Salvation Army’s mission.
• Ability to reflect and model the organization’s high standards.
• Ability to work with a diverse population.
• Ability to maneuver, remain stationary, grasp, push, pull, and reach overhead.
• Ability to operate a telephone, lift 25 pounds, access and produce information from a computer, and understand written information.
• Ability to perform essential duties with or without accommodation.
• If driving is required: minimum age of 21 and a valid in-state driver’s license; an MVR will be processed annually.
• Continued employment is contingent on a background check every two years.

Responsibilities

• Interact with clients, monitor their behavior, maintain rapport, and provide excellent customer service.
• Encourage clients to follow facility policies and procedures.
• Make frequent rounds throughout the facility, including the building perimeter, bunk areas, bathrooms, patio, and kitchen.
• Monitor clients and the facility through security cameras, windows, and scheduled checks.
• Complete logs, incident reports, and other required documentation.
• Respond appropriately to situations involving child abuse or neglect.
• Contact police, fire, human services, or other first responders as directed, and serve as a liaison with police and emergency services.
• Observe and report irregularities involving client behavior, the building, or security.
• Use crisis prevention and intervention when conflicts occur.
• Use a strength-based, client-centered approach; monitor client progress toward goals; model appropriate social skills; and provide encouragement and support.
• Maintain appropriate personal and professional boundaries and a professional attitude and appearance.
• Perform front desk duties, including answering phones, data entry, filing, monitoring video surveillance, and monitoring fire prevention and detection alarm notifications.
• Distribute supplies, medications, and other belongings to clients.
• Prioritize client welfare and maintain a humane, caring attitude toward clients.
• Gather and record required client information, including vital statistics during intake and discharge, and maintain accurate attendance records.
• Understand and implement center policies and procedures in daily work.
• Perform client intakes and exits, enter intake information into two databases, and assign beds.
• Inform clients when they must leave based on their performance and assist with packing their belongings when necessary.
• Search clients and their belongings appropriately.
• Oversee or perform daily shelter tasks, including cleaning, laundry, kitchen setup, and meal service.
• Oversee cleaning of the front desk area, including the staff bathroom.
• Perform drug or alcohol testing on clients when required.
• Maintain supplies needed for front desk operations.
• Adhere to and implement the policies of RJMC and The Salvation Army.
• Perform other duties as required.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, including voluntary life insurance
• Disability insurance
• Sick leave: 12 days per year, accruing at one day per month from hire
• Vacation: 10 days per year, accrued at 0.0385 hours per hour worked, excluding overtime; accrued from hire and available after six months
• One floating day off, accruing immediately and annually and available after the initial three-month introductory period
• Pension plan after one year of continuous service
• Voluntary tax-deferred annuity plan (403(b))

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED