Shelter Aide

The Salvation Army USA Central Territory•Pekin, IL

3h•$16 - $19

About The Position

The Shelter Aide supports shelter operations by assisting clients, maintaining records, enforcing program policies, coordinating volunteers, and helping keep the facility safe, clean, and sanitary. The role involves client intake and eligibility verification, monitoring client activities and curfew, responding to crises, and ensuring meals meet health department standards. The position is regular, part-time, non-exempt, and assigned to second or third shift.

Requirements

High school diploma or equivalency.
Excellent oral and written communication skills.
Sound judgment and excellent decision-making skills.
Ability to work independently with little supervision or in a team environment.
Positive attitude when working with high-risk clients, volunteers, and donors.
Dependable, honest, and trustworthy.
Possess or be able to obtain a food service sanitation certificate.
Willingness to become familiar with and support The Salvation Army's mission.
Ability to pass a background check.
Ability to lift 30 pounds.
Ability to perform the stated physical demands, including remaining stationary for periods, using hands and fingers, communicating, moving, occasionally stooping, kneeling, or crouching, and frequently reaching and using arms and hands to operate standard office equipment and a PC.
Close vision, distance vision, and ability to focus.

Nice To Haves

Human service experience preferred.

Responsibilities

Answer the telephone and provide assistance and information as needed.
Enter client data into the computerized tracking system.
Encourage clients to stay focused on their personal goals and action plans.
Document daily activity in the log book and review entries since the previous shift for pertinent information.
Ensure clients complete required chores and housekeeping activities.
Document rule infractions through incident reports.
Coordinate and assist volunteers as needed.
Ensure meals are prepared according to health department standards.
Receive and document donations and gifts.
Attend scheduled staff meetings.
Verify client eligibility using the eligibility list and clearance card.
Conduct intake paperwork for new clients.
Conduct periodic bed checks after curfew.
Ensure client safety and facility security.
Enforce program guidelines, policies, and procedures.
Contact appropriate agencies when crisis intervention is needed.
Remain on duty if there is a problem with the incoming shift or until another staff member arrives.
Ensure the building is clean and sanitary at the end of the shift.
Perform other duties as assigned by the Social Ministries Manager or Business Administrator.