Shelter Advocate - Weekend

Rosie's Place Inc • Boston, MA

11h • Onsite

About The Position

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding.

Requirements

• Minimum 2 years direct service experience working with women who have experienced poverty and homelessness required
• Strong commitment to social justice and the mission of Rosie’s Place
• Bilingual (Spanish/English or Haitian Creole/English) strongly preferred
• Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet
• Strong interpersonal skills. Ability to work well and effectively communicate with other department employees.
• Strong customer service mindset with effective and diplomatic, yet supportive communication style
• Dependable, flexible and able to work effectively in a collaborative and busy department
• Proficiency in Microsoft Office applications

Nice To Haves

• Bilingual (Spanish/English or Haitian Creole/English)

Responsibilities

• Provide a welcoming and secure environment for overnight program guests and ensure their safety.
• Intervene in guest crises or emergencies in a dignified and respectful manner.
• Maintain guests’ confidentiality and observe professional boundaries when working with guests.
• Supervise any volunteers on overnight shifts.
• Supply stocked items; report a daily inventory log, and complete housekeeping tasks before closing shift.
• Enter a complete account of shift activity in the Salesforce daily log.
• Serve as a Front Office Advocate for Rosie’s Place at start of shift by answering phones, directing calls, responding to inquiries, opening the front door—all in a friendly and respectful manner.
• Manage the guest daily services calendar/schedule. Keep track of all daily services.
• Perform any additional duties assigned by the Overnight Program Manager.

Benefits

• The hourly pay rate for part-time (15 hour) non-exempt position is $25 per hour.
• Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed