Day Shelter Advocate
HOMELESS ALLIANCE•Oklahoma City, OK
•$13 - $17•Onsite
About The Position
The Day Shelter Advocate role is primarily responsible for advocating for the basic daily needs of the guests and establishing a welcoming first impression for guests, volunteers and visitors. Responsibilities include, but are not limited to, general administrative duties, checking guests into the shelter upon arrival, communicating with guests about programs/services, ensuring daily cleaning, and keeping the shelter maintained.
Requirements
- Able to work morning and afternoon shifts, including weekends
- Effective people skills, including listening and communication
- Ability to demonstrate empathy and relatability with guests of different backgrounds, including mental health, substance abuse, etc.
- Ability to de-escalate conflicts with shelter guests
- Perform other duties as requested in a professional, courteous and helpful manner
- Able to work flexibly with the different demands of the role
- High School Diploma or GED, required
- Proficient in various computer applications, including MS programs (Word, Excel), email, internet search, and Microsoft 365
Nice To Haves
- Individuals from all backgrounds, including those with lived experience of homelessness, are encouraged to apply.
Responsibilities
- Complete all tasks required to open and/or close the shelter
- Act as an advocate for guests, either by request or by seeking out those who need services.
- Develop trustworthy relationships with clients
- Understand the services provided by visiting agencies to the Day Shelter; build effective relationships with the agency representatives that result in positive engagements with guests.
- Bring creativity and initiative to the development of the day shelter and its services
- Help individuals experiencing homelessness access community resources and support
- Engage with guests during meals
- Have reliable transportation, and be willing to transport day shelter guests
- Visit with guests and assess needs
- Serve all day shelter guests by greeting, welcoming and directing them appropriately
- Assist guests in checking into the shelter
- Coordinate with agency representatives (internal and external), police, security staff, volunteers and visitors
- Maintain filing, organization and a clean work area
- Treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times.
Benefits
- The Homeless Alliance is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
