Day Shelter Advocate

HOMELESS ALLIANCE • Oklahoma City, OK

2d • $13 - $17 • Onsite

About The Position

The Day Shelter Advocate role is primarily responsible for advocating for the basic daily needs of the guests and establishing a welcoming first impression for guests, volunteers and visitors. Responsibilities include, but are not limited to, general administrative duties, checking guests into the shelter upon arrival, communicating with guests about programs/services, ensuring daily cleaning, and keeping the shelter maintained.

Requirements

• Able to work morning and afternoon shifts, including weekends
• Effective people skills, including listening and communication
• Ability to demonstrate empathy and relatability with guests of different backgrounds, including mental health, substance abuse, etc.
• Ability to de-escalate conflicts with shelter guests
• Perform other duties as requested in a professional, courteous and helpful manner
• Able to work flexibly with the different demands of the role
• High School Diploma or GED, required
• Proficient in various computer applications, including MS programs (Word, Excel), email, internet search, and Microsoft 365

Nice To Haves

• Individuals from all backgrounds, including those with lived experience of homelessness, are encouraged to apply.

Responsibilities

• Complete all tasks required to open and/or close the shelter
• Act as an advocate for guests, either by request or by seeking out those who need services.
• Develop trustworthy relationships with clients
• Understand the services provided by visiting agencies to the Day Shelter; build effective relationships with the agency representatives that result in positive engagements with guests.
• Bring creativity and initiative to the development of the day shelter and its services
• Help individuals experiencing homelessness access community resources and support
• Engage with guests during meals
• Have reliable transportation, and be willing to transport day shelter guests
• Visit with guests and assess needs
• Serve all day shelter guests by greeting, welcoming and directing them appropriately
• Assist guests in checking into the shelter
• Coordinate with agency representatives (internal and external), police, security staff, volunteers and visitors
• Maintain filing, organization and a clean work area
• Treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times.

Benefits

• The Homeless Alliance is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED