Shelter Advocate Full Time M-F 12pm to 8pm

Laurel House • East Norriton, PA

10h • Onsite

About The Position

Laurel House is seeking a compassionate and dedicated Shelter Advocate to provide case management, advocacy, and supportive services to adults and children affected by domestic violence. The role is primarily based in a housing and shelter setting, assisting residents with safety planning, goal setting, and access to essential resources. The Shelter Advocate also represents Laurel House in the community through outreach and committee work as needed. The position is full-time, 40 hours per week, Monday through Friday, from 12 p.m. to 8 p.m., at Safe Haven, and reports to the Shelter Manager. The role is non-exempt.

Requirements

• Strong crisis intervention and de-escalation skills.
• Ability to work effectively with people from diverse backgrounds.
• Bachelor’s degree preferred, or 1–2 years of relevant experience in a residential or crisis intervention setting.
• Proficiency in Microsoft Office Suite and strong attention to detail.
• Highly motivated, with a passion for Laurel House’s mission.

Nice To Haves

• Experience working with survivors of domestic violence, families, and marginalized communities.
• Bachelor’s degree or 1–2 years of relevant experience in a residential or crisis intervention setting.
• Bilingual in English and Spanish or proficient in ASL.

Responsibilities

• Provide individual empowerment, case management, and advocacy to shelter residents.
• Respond to hotline and textline inquiries with crisis support, safety planning, and referrals.
• Conduct client screenings, intakes, and documentation for shelter admissions.
• Help residents identify and access resources for housing, finances, healthcare, and other needs.
• Facilitate house meetings and resident group programming in collaboration with the counseling department and Shelter Manager.
• Ensure the security and overall well-being of residents and shelter property.
• Organize and manage donations, including proper documentation and storage.
• Maintain shelter cleanliness and a welcoming environment for residents.
• Remain on-site until the next staff member arrives to support 24/7 shelter and hotline coverage.
• Participate in outreach and community committee work as needed.
• Perform other duties as assigned.

Benefits

• Ongoing professional development opportunities
• Collaborative and supportive work environment
• Opportunity to support a mission-driven organization and make a meaningful impact in the community

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed