Shared Services Supervisor

Katz Media • New York, NY

21h • Onsite

About The Position

The Shared Services Supervisor oversees day-to-day transactional workflows for media billing, cash application, and credit/collections. Reporting directly to the Sr. Director of Network Digital Shared Services, this role drives process improvement, mentors’ transactional staff, ensures accurate client invoices, timely payment processing, and efficient dispute resolution. Strong critical thinking, strategic prioritization, and quick decision-making are essential to manage high-volume digital and network revenue cycles.

Requirements

• Bachelor’s degree in Accounting, Finance, or a business-related field.
• 3–5 years of accounting experience, with 1–2 years leading billing or AR teams.
• Previous experience in a shared services or centralized corporate environment is highly preferred.
• Prior experience in media, broadcasting, or digital advertising production is a plus.
• Advanced critical thinking, sharp decision-making, and the ability to prioritize changing workflows.
• Proficiency in major ERP systems (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
• Excellent conflict resolution, process-improvement mindset, and strong written and verbal communication abilities.

Responsibilities

• Manage high-volume billing operations for digital audio and video media advertising campaigns.
• Supervise the accurate, daily posting of customer payments across multiple banking and merchant channels.
• Direct collections, credit vetting, aging analysis, and dispute resolution to maximize cash flow.
• Supervise, train, and distribute daily workloads among billing and cash application specialists.
• Balance urgent advertiser demands, month-end deadlines, and fluctuating transaction volumes efficiently.
• Evaluate and approve credit extensions, payment plans, and billing adjustments independently.
• Provide regular cash, receivables, aging updates, and operational metrics to the Sr. Director.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level