Shared Services Field Operations Coordinator

2020 Companies•Olympia, WA

23h•Remote

About The Position

The Field Operations Coordinator is crucial in ensuring the successful completion of field operations by providing essential technical support, quality control, and administrative assistance. This is a part-time remote position.

Requirements

Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Strong organizational skills, including attention to detail and multi-tasking abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Adaptability to handle changing priorities and workflows
High-speed internet and quiet work environment at home office

Nice To Haves

Call center or customer service experience preferred

Responsibilities

Provide technical support to field representatives via phone, email, and remote access.
Conduct thorough checkout procedures to verify completion of field tasks and identify potential issues.
Capture and review video recordings of fieldwork to ensure quality standards are met.
Escalate complex technical or procedural issues to level 2 support for resolution.
Assist field representatives with system access, troubleshooting, and locating job instructions.
Audit survey photos to assess job completion accuracy and escalate discrepancies.
Perform various administrative tasks, including data entry, report generation, and correspondence.
Continuously seek opportunities to improve processes and enhance operational efficiency.
Demonstrate excellent problem-solving, communication, and time-management skills.