Director, Shared Services

Whistle Express Car Wash•Charlotte, NC

2d•$76,600 - $136,800

About The Position

The Director, Shared Services leads the company’s transactional finance operations, ensuring accounts payable, accounts receivable, employee spend, property payments, and related processes operate with accuracy, efficiency, scalability, and strong financial controls across a large, multi-site business. This role is responsible for building a service-oriented, process-disciplined shared services function that delivers a consistent experience to field leaders, vendors, employees, and internal partners while leveraging systems such as NetSuite and Concur to improve automation, visibility, compliance, and operating performance.

Requirements

8–10+ years of progressive experience in shared services, accounting operations, finance operations, AP, AR, expense management, or related transactional finance functions.
Experience leading shared services or finance operations in a multi-site, distributed, high-volume, or field-based business environment.
Strong working knowledge of AP, AR, employee expense, corporate card, vendor payment, cash application, and property payment processes.
Experience with NetSuite, Concur, corporate card platforms, and related workflow, reporting, or automation tools preferred.
Demonstrated ability to build scalable processes, strengthen controls, establish KPIs, improve cycle times, and drive automation.
Proven people leadership skills with the ability to develop teams, manage service expectations, and partner effectively with Accounting, Finance, Operations, Real Estate, IT, HR, vendors, and field leaders.
Strong communication, problem-solving, and change management skills with a practical, service-oriented mindset.

Nice To Haves

Experience with NetSuite, Concur, corporate card platforms, and related workflow, reporting, or automation tools preferred.

Responsibilities

Lead the end-to-end accounts payable function, including invoice intake, coding, approvals, payment processing, vendor inquiries, and exception management.
Ensure timely, accurate, and well-controlled vendor payments across all locations, balancing service responsiveness with appropriate financial discipline.
Establish AP operating standards, approval workflows, escalation paths, and performance metrics to support consistency, accountability, and audit readiness.
Partner with Accounting, Operations, Procurement, and Real Estate to resolve payment issues, improve vendor management, and strengthen invoice-to-pay processes.
Oversee billing, collections, cash application, customer account reconciliation, and related AR processes.
Ensure accurate and timely recording of revenue, receivables, adjustments, and cash activity in partnership with Accounting and Operations.
Improve visibility into outstanding balances, aging, collection trends, and cash application issues through reporting, metrics, and disciplined follow-up.
Develop scalable AR processes that reduce manual work, strengthen controls, and improve the customer and internal stakeholder experience.
Own the corporate credit card and purchasing card programs, including card issuance, limits, controls, reconciliation, monitoring, and policy compliance.
Oversee employee expense reporting and reimbursement processes, ensuring timely processing, clear guidance, and consistent adherence to company policy.
Monitor spend trends, exceptions, missing support, and policy violations to identify risk areas and strengthen controls.
Partner with HR, Operations, Finance, and field leadership to improve training, communication, and adoption of employee spend processes.
Own and optimize Concur, NetSuite workflows, and related expense management tools to support efficient processing, approval routing, compliance, and reporting.
Drive system adoption through clear processes, training materials, user support, and issue resolution for employees, managers, and field leaders.
Identify opportunities to automate manual tasks, reduce cycle times, improve data quality, and increase visibility into spend and process performance.
Partner with IT, Accounting, Finance, and system vendors to implement enhancements, troubleshoot issues, and support scalable system governance.
Oversee payment processes for rent, utilities, property taxes, CAM, insurance, maintenance, and other property-related obligations across the location portfolio.
Ensure property-related payments are accurate, timely, properly coded, and aligned with lease terms, contract obligations, and accounting requirements.
Partner closely with Accounting, Real Estate, Development, Operations, and vendors to resolve discrepancies, prevent late payments, and improve payment visibility.
Develop controls, calendars, reporting, and escalation processes to manage recurring property obligations in a high-growth, multi-location environment.
Build, lead, and develop a high-performing shared services team with clear roles, service standards, performance expectations, and accountability mechanisms.
Establish operational dashboards, KPIs, service-level expectations, and management routines to monitor volume, cycle time, accuracy, compliance, and stakeholder experience.
Strengthen financial controls, documentation, segregation of duties, approval workflows, and audit readiness across transactional finance processes.
Lead continuous improvement initiatives that simplify work, reduce rework, improve scalability, and support consistent execution across the field and corporate teams.