Shared Service Provider Liaison Analyst

i360technologies, Inc. • Chesapeake, VA

11h • Onsite

About The Position

i360technologies is seeking a Shared Service Provider (SSP) Liaison Analyst to support the client's Liaison Officer(s) in serving agencies that rely on an Oracle Federal Financials environment operated as a shared service. The role coordinates meetings, tracks supported-agency tickets and service levels, and helps resolve cross-agency issues.

The position is based on-site at the client's Financial Service Center in Chesapeake, Virginia. Telework is limited and requires client approval. Work follows the center's normal help desk operating hours, Monday through Friday, within 6:00 a.m. to 9:00 p.m. ET, for a typical 40-hour week. Occasional work outside normal hours, such as maintenance weekends and month-end or year-end closing, may be required.

Requirements

• Bachelor's degree in a related field or five years of related experience.
• Experience coordinating stakeholders, meetings, and status reporting.
• Analytical skills to research financial system discrepancies.
• Ability to work on-site in Chesapeake, Virginia.
• U.S. citizenship.
• Must successfully clear a U.S. government suitability background check.
• Must sign a non-disclosure agreement before gaining site and system access.

Nice To Haves

• Oracle Federal Financials experience, including posting logic.
• Experience with interagency agreements or a shared service model.
• ServiceNow reporting experience.

Responsibilities

• Assist Liaison Officer(s) in coordinating and facilitating meetings; act as scribe and document and publicize minutes as requested.
• Assist Liaison Officer(s) in preparing and tracking reports and scorecards.
• Monitor ServiceNow for tickets related to other supported agencies and provide weekly ticket status reports to the Liaison Officer(s).
• Coordinate with supported agency personnel and Financial Service Center personnel to help resolve issues.
• Monitor EBS reports identified in Interagency Agreements to ensure the system is functioning properly and service level agreements are being met.
• Provide EBS quality assurance support for system functions, focusing on issues reported by supported agencies, including analytics, research, and recommended resolutions for abnormal posting logic or other discrepancies.

Benefits

• Referral bonus.
• 401(k) matching.
• Eleven holidays.
• Technology reimbursement.
• Short-term and long-term disability insurance.
• Basic and voluntary life insurance and AD&D coverage.
• Paid time off: 15 days for 0–3 years of service and 20 days for 3 or more years.
• 80% employer-paid health care plan, including medical, dental, and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level