KU Campus Shake Smart Supervisor

UNIVERSITY OF KANSAS MEMORIAL • Lawrence, KS

10d • Onsite

About The Position

The Shake Smart Supervisor oversees daily operations at Shake Smart within the Ambler Recreation Center on the University of Kansas campus. This hands-on leadership role supports staff development, efficient food production and service, excellent customer experiences, and compliance with KU Dining and university standards. The supervisor may assume responsibility for total operations when the manager is absent and step into operational duties as staffing or business needs require.

This is a full-time position. Days and hours vary with operational needs; early mornings, evenings, and weekends may be required. Shake Smart’s operating hours are Monday–Thursday, 8 a.m.–9 p.m.; Friday, 8 a.m.–5 p.m.; Sunday, 1 p.m.–9 p.m.; and closed Saturday. The anticipated starting pay is $20.00 per hour, with the final rate determined by qualifications, experience, education, and years in the job or industry.

KU Dining is part of the KU Memorial Unions, a campus community hub focused on welcoming spaces, service, and meaningful experiences. The organization values collaboration, professional development, teamwork, and a positive work environment, and aims to support reliable schedules and work-life balance while recognizing that busy service periods may require flexibility.

Full-time KU Memorial Unions employees receive paid leave and holidays; health, dental, vision, and life insurance; employer retirement contributions, including a 7.5% match for eligible employees who meet plan requirements; two months of paid parental leave; an Employee Assistance Program; employee meal benefits; and additional KU perks.

Requirements

• High school diploma or GED equivalent.
• Previous food service experience in a fast-paced, high-volume operation.
• Previous supervisory experience and ability to effectively supervise a diverse staff.
• Previous customer service experience.
• Knowledge of materials, methods, and equipment used in food production and service.
• Knowledge of business applications related to purchasing, receiving merchandise, inventory control, operating and food cost controls, and cash handling.
• Ability to obtain ServSafe certification within six months of hire.
• Working knowledge of state sanitation requirements for food production and product storage.
• Ability to supervise, train, and evaluate employees to support fast and efficient customer service.
• Ability to listen, discuss, and formulate meaningful verbal and written responses to employee and customer questions, concerns, and problems.
• Ability to work a flexible schedule, including opening and closing the unit.
• Ability to assume operational responsibility for total operations in the manager’s absence.

Nice To Haves

• ServSafe certification.

Responsibilities

• Supervise daily unit operations, assign workstations, direct staff, and ensure efficient service and production flow.
• Train, coach, and monitor staff to ensure adherence to KU Dining standards for food quality, safety, sanitation, and customer service.
• Enforce KU Dining and university policies, documenting and addressing performance, attendance, and conduct issues in collaboration with management.
• Assist with planning and executing operational needs, including food production, staffing, merchandising, and service delivery.
• Maintain product quality and presentation, ensuring food is prepared, displayed, and served according to established guidelines and recipes.
• Ensure food safety compliance, including proper cooking and holding temperatures and sanitation practices.
• Maintain the cleanliness and organization of dining, production, and storage areas, and oversee upkeep of equipment and signage.
• Support inventory control, including counting, tracking, and maintaining accurate records.
• Address customer concerns and resolve service issues professionally and promptly; gather feedback to improve operations.
• Communicate operational issues, customer feedback, and equipment or maintenance needs to management in a timely manner.
• Support a positive team environment by addressing employee concerns, resolving conflicts, and providing feedback and guidance.
• Perform operational duties as needed based on staffing levels and business demands.
• Assume operational responsibility for the unit when the manager is absent.
• Adhere to University and KU Memorial Unions policies and procedures, demonstrate organizational values and Team Principles, and support the department’s mission and Lines of Effort.
• Represent KU Memorial Unions and the University professionally at work, events, and meetings, including those around campus and in the community.
• Perform other duties as assigned by the General Manager or their designee.

Benefits

• Paid leave and holidays
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employer retirement contributions, including a 7.5% match for eligible employees who meet plan requirements
• Two months of paid parental leave
• Employee Assistance Program (EAP)
• Employee meal benefits
• Additional KU perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED