Settlement Worker - Tigrinya Speaking (Full Time, Fixed Term until March 31, 2027)

MOSAIC•Burnaby, BC

9d•Onsite

About The Position

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth. Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

Requirements

English and Tigrinya speaking
Post-secondary certificate
Current and satisfactory Criminal Record Check required.

Nice To Haves

Conduct comprehensive needs assessments, information and orientation, provide referrals, and individualized settlement planning.
Excellent interpersonal and written communication skills with Passionate for helping people
Knowledge of the local labour market, community resources, and government programs.
Excellent administrative and organizational skills; ability to prioritize.
Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making.
Strong digital literacy skills in Microsoft Office software such as Word, Excel, Outlook, PowerPoint, and Teams.
Customer service
Advocacy
priorities and meet deadlines Initiative
Able to work independently and with a team Presentation, workshop, and facilitation skills

Responsibilities

Conduct comprehensive needs assessments, information and orientation, provide referrals, and individualized settlement planning.
Support newcomers with housing, employment, healthcare, mental health, education, and income supports.
Facilitate life skills development and integration supports to enhance self-sufficiency.
Assists in identifying clients’ needs and supports clients to independently access community resources
Maintain accurate OCMS records, case notes, and reporting documentation.
Providing basic information about the labour market, job search tools, and referrals to available programs
Assist clients in credential accreditation
Accurately enter client information and services/activity information into OCMS in a timely manner
Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
Support development of program resources and materials
Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers’ needs
Assists in the preparation of reports as needed for the organization and funder of all program activities and services