User Experience Designer (Contract until March 2027)

TVO•Toronto, ON

20h•Onsite

About The Position

TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages. TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario’s curriculum. TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors. This is a truly exciting time to be at TVO! You will work across TVO’s digital learning, current affairs and documentary offerings. Reporting to the Manager of Product Experience, you will be responsible for user experience design to enhance existing TVO experiences big and small — and to create new ones. The UX designer will be responsible for creating a user journey through our products. Working cross-functionally with product, marketing, content and development teams the UX designer helps bring solutions to life with detailed wireframes and interaction designs. These solutions will be based on a deep understanding of user needs and behaviours, best practices and organizational goals.

Requirements

University degree required with 1-3 years of experience as a UX designer
Understanding of usability principles
Formal design training
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent written and oral communication skills
Excellent interpersonal skills
Keen attention to detail
Highly self-motivated and directed
Very strong customer service orientation
Ability to present ideas in business-friendly and user-friendly language
Ability to conduct research into emerging technologies
Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

Responsibilities

Collaborate with teams to understand their user experience goals, especially as it relates to usability and engagement
Create site maps, wireframes, labeling systems, navigation systems, search systems, mock ups and other artifacts in your area of expertise
Design the user experience of assigned portions of TVO digital products to the prescribed style guide
Brainstorm and develop storyboards and create layouts of creative visual content
Participate in user research activities, including, interviews, surveys, prototype testing and data analysis
Write technical summaries, creative documents and other reports in your area of expertise
Collaboration with Product Managers, Web and Mobile Developers and QA Analysts to deliver the planned user experience
Create and maintain specifications and documentation
Adapt to and learn new practices, techniques and technologies
Work cross-functionally with other TVO departments to ensure accessibility compliance and best practices
Help to establish and adhere to user experience standards and practices as they relate to the Software Development Life Cycle (SDLC)
Stay abreast of trends in information design including conducting research into current and emerging techniques, standards and practices