Settlement Engagement Officer - VIC

AMES • Dallas, TX

1d

About The Position

The Settlement Engagement Officer proactively engages, supports and guides newly arrived refugee clients to achieve settlement outcomes. The role delivers orientation programs and community engagement activities, and coordinates service delivery. It works collaboratively with case managers and community partners to support positive settlement experiences and enhance clients’ social participation. The position is full-time, maximum term until 30 June 2027, with part-time arrangements considered. Positions are based at Werribee, Footscray, Dallas, Dandenong or Noble Park. Fluency in one of the community languages spoken by AMES Australia’s key client groups is preferred, and preference will be given to current SSAACC employees. Applicants must have the right to work in Australia. Offers are subject to a satisfactory police check and a current Working with Children Check where required.

Requirements

• Minimum Certificate III in Community Services, Social Work, Counselling or a related field, and/or at least one year of experience in settlement support, case management or community services with CALD clients.
• Fluency in at least one language spoken by AMES key client groups, in addition to English.
• Effective interpersonal and cross-cultural communication skills, client advocacy skills, and ability to liaise with contractual partners, mainstream and settlement service providers, clients and their communities.
• Ability to apply trauma-informed approaches, maintain professional boundaries, and demonstrate empathy and cultural sensitivity.
• Ability to deliver group and one-on-one orientation or information sessions to CALD communities using varied engagement methods and digital tools.
• Comprehensive understanding of program requirements, settlement outcomes, client needs assessments and case management principles.
• Ability to use data recording systems and maintain accurate client documentation, progress notes and case notes.
• Strong organisational and time management skills; ability to work autonomously and manage multiple client requests.
• Ability to manage realistic client expectations and respond flexibly to changing program requirements and individual client needs.
• Commitment to working effectively and respectfully with people from CALD backgrounds.
• Integrity, reliability, teamwork and professionalism, and commitment to quality and continuous improvement.
• Applicants must have the right to work in Australia.
• Satisfactory police check and current Working with Children Check where required for the position.

Nice To Haves

• Fluency in additional community languages spoken by AMES key client groups is preferred.
• Current SSAACC employees are preferred.

Responsibilities

• Proactively engage, support and guide newly arrived refugee clients to achieve settlement outcomes.
• Deliver orientation programs and community engagement activities.
• Coordinate service delivery in collaboration with case managers and community partners.
• Support positive settlement experiences and enhance clients’ social participation.
• Provide group and one-on-one orientation or information sessions to culturally and linguistically diverse communities.
• Use trauma-informed approaches while maintaining professional boundaries, empathy and cultural sensitivity.
• Maintain accurate client documentation, progress notes and case notes using data recording systems.
• Manage multiple client requests, changing program requirements and individual client needs.

Benefits

• Regular performance feedback and performance review process.
• Supportive environment and caring work culture with work/life balance.
• Cultural diversity.
• Salary packaging as a full FBT employer, including superannuation, novated leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases.
• Flare Employee Discounts Program.
• 17.5% annual leave loading.
• Employee Assistance Program (EAP).
• Cultural, ceremonial and representative leave for Aboriginal and Torres Strait Islander employees to observe significant cultural practices, attend community meetings and ceremonies, and fulfil official duties with the First Peoples’ Assembly of Victoria.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed