Administration and Reception Support Officer - VIC

AMES • Dallas, TX

1d

About The Position

The Administration and Reception Support Officer provides reception and administrative support to ensure the effective day-to-day operation of an AMES Australia service location. As the first point of contact for clients, visitors and stakeholders, the officer delivers a professional and welcoming reception service, responds to enquiries, maintains records, and supports employees with routine administrative and financial tasks. Positions are based at Footscray, Dallas, Werribee, Noble Park or Dandenong. This is a maximum-term position through 30 June 2027; part-time arrangements may be considered. Applications are open to internal applicants only, with preference given to current SSACC employees.

AMES Australia is a statutory authority delivering education, training, employment, settlement and community services to culturally and linguistically diverse clients. Applicants must have the right to work in Australia. Employment offers are subject to a satisfactory police check and a current Working with Children Check where required.

Requirements

• Minimum Certificate II in Business Administration, Community Services, Office Management or a related field, and/or at least one year of experience in administrative support, reception or customer service roles.
• Effective interpersonal and cross-cultural communication skills, client advocacy skills, and the ability to liaise effectively with partners, service providers, clients and communities.
• Ability to provide professional, welcoming and culturally responsive reception and customer service to clients from diverse backgrounds.
• Ability to manage reception services, including telephone answering, appointment scheduling and visitor management.
• Strong organisational and time-management skills, including the ability to prioritise multiple administrative tasks and maintain accurate records.
• Ability to process financial documentation, including purchase orders, invoices, reconciliations and credit card records, according to established procedures.
• Integrity, reliability, teamwork and professionalism, and commitment to quality and continuous improvement.
• Basic proficiency with Microsoft Excel for data entry, simple spreadsheets and basic reporting.
• Ability to maintain confidentiality and handle sensitive client and organisational information appropriately.
• Commitment to working effectively and respectfully with people from culturally and linguistically diverse backgrounds.
• Applicants must have the right to work in Australia.
• A satisfactory police check and a current Working with Children Check are required where applicable.

Responsibilities

• Provide professional, welcoming and culturally responsive reception and customer service to clients, visitors and stakeholders.
• Respond to enquiries and manage reception services, including answering telephone calls, scheduling appointments and managing visitors.
• Maintain accurate records and handle sensitive client and organisational information confidentially.
• Support employees with routine administrative and financial tasks.
• Process financial documentation, including purchase orders, invoices, reconciliations and credit card records, in accordance with established procedures.
• Liaise with contractual partners, mainstream and settlement service providers, clients and their communities.

Benefits

• Regular performance feedback and a performance review process.
• Supportive environment and caring work culture with work/life balance.
• Cultural diversity.
• Salary packaging as a full FBT employer, including superannuation, novated leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases.
• Flare Employee Discounts Program.
• 17.5% annual leave loading.
• Employee Assistance Program (EAP).
• Cultural, ceremonial and representative leave for Aboriginal and Torres Strait Islander employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED