Servicing Vendor Manager (Hybrid)

Exeter Finance•Irving, TX

2d•Hybrid

About The Position

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Requirements

College degree or equivalent work experience.
Six (6) plus years of experience, with one (1) plus years of management experience.
Knowledge of state and federal collection laws, as well as bankruptcy laws required.
Proficient in Microsoft Office Suite, including Excel and Word.
Interpersonal skills prompting a team environment.
Ability to professionally represent Exeter and maintain working relationships with internal/external customers.
Excellent written and verbal communication skills including developing and delivering presentations to senior management.

Responsibilities

Provides clear direction to a team of direct reports to achieve department goals and metrics.
Maintains a process of continuous review, feedback, and action in order to spot areas of opportunity.
Creating and implementation of daily strategy of Exeter repo/invoicing assignments.
Establishes and develops a relationship and rapport with 3rd party vendors to assess their current performance levels as compared to contract requirements/service level agreement (SLA).
Interpret, communicate, and implement company policies and procedures which promote appropriate controls and governance, confidentiality of customer and company information, and compliance with all state and federal laws.
Serves as primary contact for production issue notification, escalation and resolution of day-to-day operations including monitoring of key performance indicators.
Other duties as assigned.