Director, Vendor Management (Hybrid)
About The Position
The Director, Vendor Management Office (VMO) is a senior leader within the IT organization responsible for establishing this new centralized function designed to govern a consistent, enterprise wide approach to vendor management that improves performance, reduces risk, controls costs, and enables strategic partnerships through standardized processes, metrics, and governance. Once the office is established, the Director will then drive the execution and adoption of the enterprise vendor management framework within a federated operating model, where vendor managers are embedded delivery areas. Reporting to the AVP, Transformation Office, the Director will take end-to-end ownership of establishing the function, then driving key initiatives working both independently and collaboratively across stakeholders. The role will focus on operationalizing standards, enabling vendor managers, driving consistent governance practices, and partnering closely with Human Resources and Procurement to ensure vendors are managed effectively.
Requirements
- Working knowledge of vendor performance management practices, including SLA/KPI development, performance reviews, remediation planning, and ongoing service optimization.
- Understanding of vendor contracts and commercial frameworks, including pricing models, statements of work (SOWs), amendments, and financial controls.
- Familiarity with third party risk management, governance frameworks, and compliance requirements, including audit readiness and regulatory considerations.
- 8+ years of experience in vendor management, procurement, or related role within a complex corporate environment
- Proven track record aggregating, analyzing, and translating vendor performance data into insights and actions
- Strong problem-solving, communication, and stakeholder management skills; able to influence across levels without direct authority
- Experience defining, developing and maintaining vendor management policies, standards, processes, roles, and responsibilities
- Proficient in vendor management frameworks with a strong strategic and execution mindset
- Familiarity with change management and continuous improvement methodologies
- Ability to operate effectively in a matrixed environment, working independently, taking ownership, and partnering collaboratively to drive outcomes to completion
- Bachelor's degree or higher
Nice To Haves
- Experience in supporting a Technology organization in financial services or insurance industry a plus
Responsibilities
- Set the vision and build a roadmap for establishing the vendor management function.
- Own the execution of enterprise vendor management standards, frameworks, and tools—driving deliverables from concept through implementation.
- Drive consistent adoption of core practices, including Vendor segmentation and tiering, Performance management, Governance forums and cadence, Issue management and remediation practices
- Serve as a primary point of contact for vendor managers—owning questions, removing roadblocks, and ensuring actions are driven to closure.
- Support onboarding, training, and ongoing enablement through communities of practice, knowledge sharing, and best-practice exchange.
- Partner with Procurement, Legal, Finance, and business stakeholders to resolve escalations related to vendor performance, service delivery, compliance, and improvement opportunities.
- Support vendor management reporting, dashboards, and insights to drive ongoing maturity improvements across the vendor management lifecycle.
Benefits
- competitive base salary
- incentive plan eligibility
- comprehensive health care plans
- retirement savings plan with company match
- discounted Employee Stock Purchase Program
- tuition assistance and reimbursement programs
- 20 days of paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
